Job Description

Java House Brands– Water + Ice Service Technician

ABOUT JAVA HOUSE 

We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience —with no complex expensive coffee equipment needed, just amazingly smooth and bold flavor in every pod. As we expand our footprint into the breakroom with both our liquid coffee products and water equipment solutions, we're building full-market teams to own end-to-end customer experience, from first sales call to ongoing service. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big — let's chat!

JOB DESCRIPTION

The Service Technician is responsible for the installation, maintenance, and repair of Java House water and ice dispensing equipment across customer locations. This role requires a customer-focused and technically skilled individual with basic plumbing experience, strong troubleshooting capabilities, and a commitment to following safe, standardized service procedures. The ideal candidate is reliable, detail-oriented, and able to deliver high quality service while representing the company professionally in the field. 

RESPONSIBILITIES

• Perform primary installation of water and ice dispensing equipment at customer sites
• Conduct routine maintenance including filter changes, sanitization, and scheduled preventive service
• Inspect water dispensing equipment and accessories to ensure optimal and efficient operation
• Respond to service calls, troubleshoot equipment issues, rebuild components, and perform general maintenance on water systems
• Coordinate any in-depth maintenance or specialized repair work required for water systems
• Provide technical support to customers via phone, online, and onsite for water system questions and inquiries
• Work with third-party installers when required to ensure standardized installation and repair practices
• Maintain on-site and vehicle parts inventory for rebuilds and general maintenance
• Document service activities, equipment condition, and parts usage 
• Other duties as assigned

QUALIFICATIONS

• Understanding of basic plumbing requirements with a focus on safe installation and maintenance of water dispensing equipment 
• High school diploma or GED equivalent required
• Valid driver’s license with a clean motor vehicle report 
• Ability to travel to customer sites 
• Strong critical thinking and troubleshooting skills
• General working knowledge of basic hand tools and related maintenance applications
• Strong customer-focused orientation with a high sense of urgency 
• Basic computer skills including, but not limited to, Word, Excel, and Outlook
• Ability to work independently as well as in a team environment

PHYSICAL DEMANDS

• Ability to balance, reach, and grasp while climbing on a step stool or ladder
• Ability to exert up to 15-60 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly during equipment installs, maintenance, and removals
• Ability to crouch, kneel, and work in confined spaces typical of under-counter or back-of-house equipment locations
• Visual acuity sufficient to read technical documentation, service manuals, and small components