Java House Brands– Water + Ice Service Technician

ABOUT JAVA HOUSE

We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience —with no complex expensive coffee equipment needed, just amazingly smooth and bold flavor in every pod. As we expand our footprint into the breakroom with both our liquid coffee products and water equipment solutions, we're building full-market teams to own end-to-end customer experience, from first sales call to ongoing service. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big — let's chat!

JOB DESCRIPTION

The Service Technician is responsible for the installation, maintenance, and repair of Java House water and ice dispensing equipment across customer locations. This role requires a customer-focused and technically skilled individual with basic plumbing experience, strong troubleshooting capabilities, and a commitment to following safe, standardized service procedures. The ideal candidate is reliable, detail-oriented, and able to deliver high quality service while representing the company professionally in the field.

RESPONSIBILITIES

Perform primary installation of water and ice dispensing equipment at customer sites
Conduct routine maintenance including filter changes, sanitization, and scheduled preventive service
Inspect water dispensing equipment and accessories to ensure optimal and efficient operation
Respond to service calls, troubleshoot equipment issues, rebuild components, and perform general maintenance on water systems
Coordinate any in-depth maintenance or specialized repair work required for water systems
Provide technical support to customers via phone, online, and onsite for water system questions and inquiries
Work with third-party installers when required to ensure standardized installation and repair practices
Maintain on-site and vehicle parts inventory for rebuilds and general maintenance
Document service activities, equipment condition, and parts usage
Other duties as assigned

QUALIFICATIONS

Understanding of basic plumbing requirements with a focus on safe installation and maintenance of water dispensing equipment
High school diploma or GED equivalent required
Valid driver’s license with a clean motor vehicle report
Ability to travel to customer sites
Strong critical thinking and troubleshooting skills
General working knowledge of basic hand tools and related maintenance applications
Strong customer-focused orientation with a high sense of urgency
Basic computer skills including, but not limited to, Word, Excel, and Outlook
Ability to work independently as well as in a team environment

PHYSICAL DEMANDS

Ability to balance, reach, and grasp while climbing on a step stool or ladder
Ability to exert up to 15-60 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly during equipment installs, maintenance, and removals
Ability to crouch, kneel, and work in confined spaces typical of under-counter or back-of-house equipment locations
Visual acuity sufficient to read technical documentation, service manuals, and small components