Job Description

Service Writer – Heavy‑Duty Truck Repair (Temp‑to‑Hire)

Pay: $18 to $25 per hour based on experience

Schedule: Full‑time, onsite

Location: Wilmer, TX area

Job Type: Temp‑to‑Hire

About the Role

We are hiring a Service Writer for a busy heavy‑duty truck repair shop. This role is ideal for someone who understands diesel trucks, communicates well with customers, and can keep a fast‑paced shop running smoothly.

This position combines front‑counter service writing with light hands‑on shop support when needed. It’s a key role that connects customers, technicians, and workflow — and offers long‑term potential for the right person.

What You’ll Be Doing

• Write up repair orders and communicate clearly with customers
• Answer phones and schedule service appointments
• Provide repair estimates and recommend necessary services
• Coordinate jobs between customers and diesel technicians
• Assist in the shop as needed with hands‑on work
• Perform light to moderate diagnostics, including air leaks
• Run computer‑based diagnostic systems
• Assist with work on differentials, U‑joints, drivetrain repairs, PMs, and truck/trailer repairs
• Maintain accurate documentation and service records

What We’re Looking For

• 2–3+ years of experience with heavy‑duty diesel trucks and trailers
• Strong working knowledge of Class 8 trucks
• Comfortable using computers and diagnostic software
• Solid typing and data entry skills
• Strong phone presence and customer service skills
• Sales‑minded — able to explain, recommend, and close repair work
• Ability to think quickly and stay accurate in a fast‑paced shop environment
• Dependable, organized, and ready to take ownership of the role

Why This Is a Good Opportunity

• Temp‑to‑hire with long‑term potential
• Very fast‑paced shop — no slow days
• Competitive pay based on experience
• Key role with visibility and growth opportunity
• Team‑focused, no‑nonsense work environment

Who This Job Is Best For

• Service writers with diesel experience
• Diesel techs looking to move into a service advisor/writer role
• Candidates who enjoy balancing customer interaction with technical work

Who This Job May Not Be For

• Those without diesel or heavy‑truck experience
• Candidates who prefer slow‑paced or strictly desk‑based roles
• Anyone uncomfortable with occasional hands‑on shop work