Job Description

**Job Title: Patient Access Representative / Patient Services Representative

Work Location: Los Angeles, CA 90048

Duration: 13 Weeks / 3 Months

Schedule: Day Shift – 5x8 Hours

Hours: 8 hours between 6:00 AM – 6:00 PM**

Required Qualifications

• High School Diploma or GED.
• Experience with medical insurance, referral processes, and benefit plans.
• At least 1 year of recent experience in an outpatient clinic or medical office setting.
• Ability to read, understand, and respond to detailed oral and written instructions.

Preferred Qualifications

• 2+ years of recent experience as a Patient Service Representative.
• Experience with CS-Link/Epic.
• Knowledge of medical terminology.

Key Responsibilities

• Serve as the primary point of contact for patients in person and by phone.
• Greet patients, address concerns, and escalate issues when appropriate.
• Check patients in and out, collect co-payments, provide receipts, and reconcile payments.
• Verify patient demographics and insurance information in CS-Link/Epic.
• Schedule appointments and complete patient registration.
• Process and track referrals and insurance authorizations.
• Handle patient and provider correspondence.
• Explain policies, procedures, and available services to patients.
• Maintain and sanitize the workspace according to department guidelines.
• Perform other related duties as assigned.

Ideal Candidate

• The ideal candidate will have recent outpatient or medical office experience, strong patient-facing and communication skills, and familiarity with insurance verification, referrals, authorizations, and patient registration. Experience with CS-Link/Epic and medical terminology is highly preferred.