Job Description

Earn $110,000+ with bonuses

Pay: $85,000–$95,000 base salary, plus a performance bonus tied to department gross profit, technician productivity and customer satisfaction, plus employee ownership. Expected annual compensation package: $100,000–$145,000 with performance and employee ownership.

Garrhs has been keeping Southern Colorado homes and businesses comfortable for years — you've probably seen our trucks around Durango and La Plata County. We keep growing because we hire the best, and our customers notice.

Now we need the leader who takes our service department to the next level. You'll grow and lead a residential service team — recruiting, training and developing the best HVAC technicians in the region — and set the tone for the whole department every day.

And here, you're not just an employee — you're an owner. Garrhs is is employee-owned, so when the company grows, your share grows with it.

What you'll do

• Build and lead the service department: own its performance, culture and results
• Recruit, hire, train and develop field technicians — and hold the team accountable to high performance standards
• Work with dispatch so the right technician goes to the right job, every time
• Set clear goals for technicians and coach them to hit them (revenue, close rates, callbacks, customer reviews)
• Run regular team meetings, ride-alongs and hands-on training
• Step in on escalated customer issues and make sure every customer walks away happy
• Partner with leadership on flat-rate pricing, maintenance agreements, truck stock and standard job procedures
• Track department numbers and report on what's working and what needs fixing
• Bring more energy than you take — you set the tone for the entire department

What you bring

• 5+ years of residential HVAC service experience, including 2+ years leading or supervising technicians

• Strong technical knowledge of heating, cooling and ventilation systems (EPA 608 certification required; NATE certification is a plus)

• A track record of building teams, driving performance and hitting business goals

• The ability to inspire both personal and professional growth in the people you lead

• A customer-first mindset and the ability to deliver an outstanding customer experience

• Detail-oriented and highly organized, with the ability to juggle priorities in a fast-paced, goal-driven environment

• Clear, confident and decisive communication — with technicians, customers and leadership

• Comfortable with computers and field service software and Microsoft Office

• Valid driver's license and a clean driving record

• Able to pass a background check and drug screen

Schedule

Monday–Friday, daytime hours, with occasional evening and weekend support for after-hours escalations.

Benefits

• Company vehicle — take it home at night
• Company-provided tablet, phone and field service software
• Paid training and ongoing leadership development
• PTO and paid vacation days
• Leadership path: room to grow as Garrhs grows
• Health insurance, 401(k) match, and employee ownership for all full-time employees

How to apply

Apply directly through this posting. Applications are accepted on an ongoing basis — there is no fixed deadline.

Garrhs is an Equal Opportunity Employer.