Job Description

**JOB DESCRIPTION SUMMARY

**

The Field Technician Manager leads and performs skilled facilities maintenance work at A-Prime’s client sites within the New England region. This role will act as the manager of a team of specialized technicians as well as the expert in multiple technical trades covered by A-Prime. The Lead will perform these tasks while maintaining a positive and productive relationship with other departments, partnering most closely with the client service department. Trades covered by A-Prime include all commercial doors, balers & compactors, forklifts, vertical transportation, conveyors, and dock equipment.

**RESPONSIBILITIES:

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• Serve as the day-to-day subject matter expert on routine repairs and preventative maintenance
• Coordinate and schedule field operations, ensuring efficient use of resources and timely completion of projects
• Adhere to all safety protocols and ensure compliance with local, state, and federal regulations.
• Provide oversight of tech repairs, including quality and completion checks
• Maintain an inventory of tools, equipment, and supplies necessary for maintenance and repairs
• Track and manage the use of materials and resources efficiently
• Perform proactive and reactive maintenance and repair tasks
• Provide excellent customer service to facility staff and address their maintenance needs promptly
• Communicate effectively with staff and other departments regarding maintenance schedules and activities
• Engage in ongoing professional development/training and maintain role-specific certifications
• Assist with departmental projects, as needed, to support and promote the organization’s mission, vision, and strategic plan

**CRITICAL KNOWLEDGE AND SKILLS:

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• Strong knowledge of retail facilities and associated equipment

• Excellent troubleshooting and problem-solving skills

• Ability to read and interpret blueprints, schematics, and technical manuals

• Strong organizational and time-management abilities

• Good communication and interpersonal skills

• Ability to work independently and as part of a team

• Proficiency with maintenance tools and equipment, as well as work order management systems and technology

• Welding

• Mechanical

• Hydraulics

**PHYSCIAL REQUIREMENTS

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• Ability to lift and carry heavy objects regularly
• Ability to handle frequent bending, climbing, and reaching
• Ability to stand and walk for extended periods
• Manual dexterity and ability to operate maintenance tools and equipment

**PREFFERED ATTRIBUTES

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• Great team player that works well together with internal and external stakeholders to ensure that tasks and projects are completed in the highest quality and in the most effective and efficient way
• Ability to work under time constraints to ensure that tasks are delivered within specified timeframes
• Comfortable using technology, and open to change when it comes to adopting better ways of working