Job Description

Position Overview

Our client in Oak Creek is seeking an enthusiastic and customer-focused Customer Service Representative to join their team. This is a direct hire opportunity with a stable, growing manufacturing company. The ideal candidate is outgoing, thrives in a fast-paced environment, enjoys helping customers, and works well as part of a collaborative team.

Responsibilities

• Handle a high volume of inbound customer calls with professionalism and efficiency
• Provide exceptional customer service by responding to customer inquiries, processing orders, and resolving issues
• Build positive relationships with customers while maintaining a customer-first mentality
• Enter and update customer information accurately in company systems
• Collaborate with internal departments to ensure timely order processing and customer satisfaction
• Utilize Microsoft Office applications for communication, reporting, and documentation
• Assist with additional administrative and customer support duties as assigned

Qualifications

• Previous customer service experience in a high-volume environment preferred
• Strong communication and interpersonal skills
• Outgoing personality with a positive, customer-first attitude
• Ability to work effectively in a team-oriented environment
• Proficient in Microsoft Office (Outlook, Word, and Excel)
• Experience with an ERP system is a plus
• Manufacturing industry experience is preferred but not required
• Excellent organizational skills with strong attention to detail and the ability to multitask

Why Apply?

• Direct hire opportunity with a reputable company
• Competitive salary of $55,000 per year
• Consistent Monday–Friday schedule with evenings and weekends off
• Supportive team environment with opportunities for growth

You should be proficient in:

• Customer Service
• ERP & MRP Systems
• Excellent Communication Skills
• Microsoft Excel