Position Overview

Our client in Oak Creek is seeking an enthusiastic and customer-focused Customer Service Representative to join their team. This is a direct hire opportunity with a stable, growing manufacturing company. The ideal candidate is outgoing, thrives in a fast-paced environment, enjoys helping customers, and works well as part of a collaborative team.

Responsibilities

Handle a high volume of inbound customer calls with professionalism and efficiency
Provide exceptional customer service by responding to customer inquiries, processing orders, and resolving issues
Build positive relationships with customers while maintaining a customer-first mentality
Enter and update customer information accurately in company systems
Collaborate with internal departments to ensure timely order processing and customer satisfaction
Utilize Microsoft Office applications for communication, reporting, and documentation
Assist with additional administrative and customer support duties as assigned

Qualifications

Previous customer service experience in a high-volume environment preferred
Strong communication and interpersonal skills
Outgoing personality with a positive, customer-first attitude
Ability to work effectively in a team-oriented environment
Proficient in Microsoft Office (Outlook, Word, and Excel)
Experience with an ERP system is a plus
Manufacturing industry experience is preferred but not required
Excellent organizational skills with strong attention to detail and the ability to multitask

Why Apply?

Direct hire opportunity with a reputable company
Competitive salary of $55,000 per year
Consistent Monday–Friday schedule with evenings and weekends off
Supportive team environment with opportunities for growth

You should be proficient in:

Customer Service
ERP & MRP Systems
Excellent Communication Skills
Microsoft Excel