Job Description

CAFRS Field Service Representative

Job Description:

• Utilizes experience with Centralized Aviation Flight Records Systems (CAFRS)
• Troubleshoots electrical, mechanical, networking, and software issues
• Assists in training scenarios, software installation procedures, verification, and documentation
• Collaborate with system engineers, developers, testers, and end users to identify and resolve technical issues
• Coordinates planning, shipment of training equipment, and onsite training for CAFRS users worldwide
• Provide remote technical support to CAFRS users and accurately document and track support requests

Desired Skills:

• Foundational understanding of SQL databases and database functionality.
• Basic understanding of server/client software programs.
• Basic knowledge of networking concepts and troubleshooting techniques.

Required Education & Skills:

• Extensive recent experience (within the past 3–5 years) working with the Centralized Aviation Flight Record System (CAFRS) in a Flight Operations or Standardization environment.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Demonstrated ability to work independently with minimal supervision.
• Proven ability to identify issues quickly and implement effective solutions.
• Bachelor's degree with 10 years of relevant experience; or a master's degree with 7 years of relevant experience; or a Ph.D. with 4 years of relevant experience.