CAFRS Field Service Representative

Job Description:

Utilizes experience with Centralized Aviation Flight Records Systems (CAFRS)
Troubleshoots electrical, mechanical, networking, and software issues
Assists in training scenarios, software installation procedures, verification, and documentation
Collaborate with system engineers, developers, testers, and end users to identify and resolve technical issues
Coordinates planning, shipment of training equipment, and onsite training for CAFRS users worldwide
Provide remote technical support to CAFRS users and accurately document and track support requests

Desired Skills:

Required Education & Skills:

Extensive recent experience (within the past 3–5 years) working with the Centralized Aviation Flight Record System (CAFRS) in a Flight Operations or Standardization environment.
Strong interpersonal and customer service skills.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
Demonstrated ability to work independently with minimal supervision.
Proven ability to identify issues quickly and implement effective solutions.
Bachelor's degree with 10 years of relevant experience; or a master's degree with 7 years of relevant experience; or a Ph.D. with 4 years of relevant experience.