Job Description

**Overview:

**

Account Specialist serves as the primary interface between the company and its customers. This role is responsible for managing customer orders, quotes, coordinating delivery commitments, and supporting overall customer satisfaction. The CSA works cross-functionally with operations, supply chain, quality, and engineering to ensure timely and accurate execution of customer requirements within a highly regulated environment.

**Essential Functions:

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Customer Interface & Communication

• Serve as the primary day-to-day point of contact for assigned customers (OEMs, Tier 1 suppliers, or government buyers)
• Manage inquiries related to orders, delivery status, technical questions, and issue resolution
• Maintain professional, responsive communication aligned with contractual commitments

Order & Contract Management

• Process and manage customer purchase orders and quotations in ERP systems
• Ensure orders align with contractual terms, pricing agreements, and flow-down requirements
• Monitor backlog, delivery schedules, and changes to customer demand and communicate changes to impacted parties (supply chain, production, etc.).

Delivery & Schedule Coordination

• Coordinate with operations, planning, and supply chain teams to meet on-time delivery targets
• Track and communicate schedule risks or delays proactively
• Support expediting efforts for critical or priority-rated orders (e.g., defense-rated orders such as DO/ DX priorities)

Pricing & Quote Support

• Assist with RFQs, pricing reviews, and proposal preparation
• Ensure consistency with existing agreements, cost structures, and escalation clauses
• Support negotiations by providing data on historical pricing, volumes, and lead times

Relationship Management & Account Support

• Build and maintain strong relationships with key customer stakeholders
• Understand customer programs, priorities, and future demand signals
• Support account managers or business development in growth initiatives as needed

Data Management & Reporting

• Maintain accurate customer data, order status, and communication records
• Generate reports on backlog, on-time delivery, and customer performance metrics
• Support internal reviews and customer business reviews as needed

You should be proficient in:

• Customer Service
• ERP & MRP Systems