**Overview:

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Account Specialist serves as the primary interface between the company and its customers. This role is responsible for managing customer orders, quotes, coordinating delivery commitments, and supporting overall customer satisfaction. The CSA works cross-functionally with operations, supply chain, quality, and engineering to ensure timely and accurate execution of customer requirements within a highly regulated environment.

**Essential Functions:

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Customer Interface & Communication

Serve as the primary day-to-day point of contact for assigned customers (OEMs, Tier 1 suppliers, or government buyers)
Manage inquiries related to orders, delivery status, technical questions, and issue resolution
Maintain professional, responsive communication aligned with contractual commitments

Order & Contract Management

Process and manage customer purchase orders and quotations in ERP systems
Ensure orders align with contractual terms, pricing agreements, and flow-down requirements
Monitor backlog, delivery schedules, and changes to customer demand and communicate changes to impacted parties (supply chain, production, etc.).

Delivery & Schedule Coordination

Coordinate with operations, planning, and supply chain teams to meet on-time delivery targets
Track and communicate schedule risks or delays proactively
Support expediting efforts for critical or priority-rated orders (e.g., defense-rated orders such as DO/ DX priorities)

Pricing & Quote Support

Assist with RFQs, pricing reviews, and proposal preparation
Ensure consistency with existing agreements, cost structures, and escalation clauses
Support negotiations by providing data on historical pricing, volumes, and lead times

Relationship Management & Account Support

Build and maintain strong relationships with key customer stakeholders
Understand customer programs, priorities, and future demand signals
Support account managers or business development in growth initiatives as needed

Data Management & Reporting

Maintain accurate customer data, order status, and communication records
Generate reports on backlog, on-time delivery, and customer performance metrics
Support internal reviews and customer business reviews as needed

You should be proficient in:

Customer Service
ERP & MRP Systems