Why join EMAG?

We know that a company can only be as good as its employees. The EMAG Group offers employees ideal opportunities to hone their talents, take on challenging tasks, develop their specific interests and skills, and to undertake personalized development programs within an international company. Here at EMAG LLC, we also offer a rich benefits package, including a healthy 401k match and a $0 employee premium on our medical, dental and vision coverage plans.

Position Summary

The Technical Field Service Coordinator performs a variety of general technical support tasks in the Service department. This role has a technical knowledge of EMAG or similar equipment and machinery which can be applied to support end customers remotely as well as field service technicians. This position will work alongside with service coordinators, after-sales customer service, and field service technicians, amongst others.

Key Responsibilities/Essential Functions:

*(Included but not be limited to the following)

*

Constant professional level interaction and support with end customers and field service engineers
Provide technical support and guidance for field service engineers, technicians and parts team
Maintain and monitor service backlog for efficient workflow
Professional interface between technician and higher service levels within the EMAG group
Generate cost estimates for projects based on scope of work and discussion with customers/engineers
Planning service task list, quotes, reports, and coordination for service jobs, while ensuring timely resolution of customer issues and requests
Build and maintain strong relationships with customers, vendors, and internal teams to promote collaboration and trust
Oversee acquisition, shipment, and tracking of necessary parts and tooling for field service operations, along with managing PO’s/invoicing to ensure seamless service delivery and operational efficiency
Address and resolve issues related to scheduling, pricing, report inaccuracies, invoice discrepancies, disputes, etc
Collaborate with internal teams to integrate technical knowledge of EMAG machines into service delivery
Lead efforts in the field service team to meet evolving customer needs and organizational goals
Tracking service engineer travel and work time
Invoicing and filing for Service department
Additional assignments as needed

**Education/Experience: **

8-10 years of experience as a Service Engineer/Technician in the machine building industry
Intermediate knowledge of Microsoft Office products, SaaS/Cloud-based software experience
FANUC and/or Siemens knowledge
SAP is a plus
German language skills is a plus

Required Knowledge & Skills

*(Included but not limited to the following)

*

Highly organized
Ability to multi-task and work in a fast-paced environment
Ability to handle high stress situations with emotional maturity and professionalism at all times
Communication skills to explain technical problems to non-technical counterparts
Personable, professional and friendly communication skills
Dependable, reliable and trustworthy
Ability to work in a team environment
Patient but energetic, autonomous but flexible
Basic knowledge of ISO 9001/14001

Physical/Mental/Environmental Demands

The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
Must occasionally lift and/or move up to 40 pounds.
Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.
Plant manufacturing may be noisy from time to time, especially when visiting customer sites. Hearing protection may be required in some circumstances.
Ability to multi-task and meet critical deadlines
Overtime may be necessary as work load’s dictate. This may include weekdays, weekends and/or holidays.
Job will generally be performed in an office environment, but may require travel to and visit a customer’s office, production facility or job site. Conditions will vary at each location, but the conditions listed above will generally apply.

You should be proficient in:

Equipment Troubleshooting
Troubleshooting Skills
Mechanical Troubleshooting Skills
CNC Machine Repair
CNC Machine Installation
Manufacturing Instruction (MI)
Troubleshooting Industrial Automation Equipment
Service
Maintenance and Repair Skills
Field Service Readiness
Equipment Diagnostics & Troubleshooting
Troubleshooting CNC Machines
Basic Computer Skills

Machines & technologies you'll use:

CNC Mill (3-4 axis VMC)
CNC Laser Cutter
CNC Lathe (2-4 axis)
CNC Router
CNC Mill (5+ axis VMC)
CNC Lathe (5+ axis)

Best Match

Within 40 miles

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