Job Description

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:
The Will Call Manager is responsible for strategic oversight and execution of all Will Call operations, ensuring exceptional customer service, operational efficiency, and team performance. This role manages staff, coordinates with cross-functional teams, and drives continuous improvement in order fulfillment and customer experience.

Major Functional Responsibilities:

• Manage Will Call operations, including staffing, scheduling, and performance management.
• Develop and implement policies and procedures to optimize order staging, pickups, and returns.
• Ensure compliance with safety, quality, and service standards.
• Serve as escalation point for customer issues and complex order discrepancies.
• Collaborate with warehouse, inventory, and sales teams to ensure order accuracy and fulfillment.
• Analyze operational metrics and implement improvements to enhance efficiency and customer satisfaction.
• Oversee inventory control activities including audits, cycle counts, and loss prevention.
• Lead training and development initiatives for Will Call staff.
• Maintain budgetary oversight and resource planning for the Will Call area.
• Represent Will Call operations in cross-functional meetings and initiatives.
• Performs other duties as assigned
• Complies with all policies and standards

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Required Qualifications

Required Education
• High School Diploma/GED or Equivalent Experience

Work Experience
• 5 - 7 Years warehouse or distribution operations

Required Qualifications
• Strong organizational and communication skills.
• Customer-focused with a problem-solving mindset.
• Familiarity with warehouse management systems (WMS) and basic computer skills.

Preferred Qualifications

Preferred Education: Bachelor's Degree

Preferred Qualifications:
• Bilingual (English/Spanish) is a plus

Company Description

Cheney Brothers recognizes the prosperity of our company is built on the efforts of our employees. We offer a high-impact, supportive culture enabling immensely talented people to be brilliant at what they do. Our Cheney Brothers family of over 3,000 dedicated associates have access to world-class leadership and learning experiences, comprehensive benefit packages and endless opportunities to grow their career. We know the best way to back our customers is to back our people. Join our innovative family of industry leaders who never stop investing in the future.