Job Description

We are seeking a dependable, detail-oriented Wholesale Lead in Saint Augustine for an established, growing company.

This position will run the company's day-to-day wholesale and B2B fulfillment operations. This is a hands-on execution role: you will process wholesale orders accurately, ship them on time, and continuously look for ways to improve how the wholesale operation runs. The right person brings wholesale experience, a bias for action, and the initiative to strengthen the channel rather than just maintain the status quo. This role currently has no direct reports, with the potential to lead one to two associates as the channel grows.

The Wholesale Lead works closely with the Operations Manager to execute wholesale fulfillment with consistency and precision, while helping build the processes, systems, and documentation that support our wholesale growth. The role requires strong attention to detail, familiarity with wholesale order workflows, a problem-solving mindset, and the drive to make things better day to day.

Schedule: Monday to Friday 7am to 4pm

Pay: $25/hr

Key Responsibilities:

Execute day-to-day wholesale fulfillment operations, ensuring accurate and timely processing of all B2B orders

Process incoming wholesale orders in Shopify and Cin7, verifying SKU selection, quantities, and order details before releasing to the floor

Perform quality control checks on wholesale orders prior to shipment, confirming packaging, labeling, and order accuracy

Coordinate with Inventory Control to verify stock availability and flag shortages or discrepancies that could impact wholesale order fulfillment

Manage wholesale inventory levels, monitoring stock against current and forecasted B2B order volume to prevent shortages

Request purchase orders for wholesale inventory replenishment and track them through to receipt

Receive inbound wholesale inventory, verifying counts and condition against purchase orders and flagging discrepancies

Put away received wholesale stock to correct locations and maintain organized, accurate storage

Reconcile wholesale inventory in Cin7, investigating and resolving count discrepancies to keep records accurate

Communicate order status, packing priorities, and fulfillment constraints to the Operations Manager in a timely manner

Maintain accurate records in the warehouse management system, ensuring wholesale orders are updated, closed, and reconciled correctly

Monitor daily output against order volume targets and flag capacity constraints to the Operations Manager

Identify inefficiencies in wholesale fulfillment workflows and suggest process improvements to the Operations Manager

Help develop and maintain wholesale fulfillment SOPs, ensuring standardized procedures are documented and followed

Apply continuous improvement principles to spot gaps in wholesale workflows, test solutions, and help drive measurable gains in accuracy, speed, and scalability

Contribute ideas and initiative that strengthen the wholesale channel and support its growth

Assist fulfillment operations and cross-departmental teams as needed, particularly during campaign surge periods

Perform additional responsibilities as assigned

What You Need to Succeed:

Punctual and reliable attendance; dependable and strong work ethic

High School Diploma or equivalent

2–3 years of experience in a warehouse, fulfillment, or B2B order processing environment

Direct experience with wholesale or B2B order workflows (required)

Start-up or new-program experience preferred — comfortable building where structure does not fully exist yet

Familiarity with Shopify or similar e-commerce order management systems (Cin7 a plus)

Initiative and a bias for action — a doer who moves problems forward without waiting to be told

Strong problem-solver who can identify gaps, test solutions, and see them through

Team player who supports the broader operation and pitches in during peaks

Accountability and reliability — owns outcomes and follows through

Exceptional attention to detail and reliable, accurate work practices

Strong communication skills, written and verbal

Resiliency; responds well to constructive feedback

An enthusiastic, positive person who embraces work with a sense of urgency and persistence

Must have reliable transportation

Requires the Ability to:

Maintain stamina for up to eight hours a day, including extended periods at a workstation as well as walking and moving throughout the warehouse

Demonstrate integrity and honesty in daily duties

Perform assigned tasks timely and accurately

Tolerate an environment where temperature and noise levels vary

Follow instructions, also exercise independent judgment, sound reasoning, and problem-solving skills

Read and understand wholesale orders, shipping documents, and inventory records; hear and communicate verbally

Handle multiple orders and tasks simultaneously without sacrificing accuracy

Must be able to lift 30 pounds at a time

Benefits after probationary period include:

Employee discount

Medical Insurance

Company Paid Group Life Insurance

Company Paid Short-term Disability

Paid Personal Time

Paid Vacation

Paid Holidays

401k

This is a drug free workplace. All applicants must be willing to submit to a drug test and background check.