Job Description

The Warranty Technician will be responsible for inspecting, testing, and analyzing returned products to determine failure modes and assist in resolving warranty claims. This role plays a key part in supporting continuous improvement initiatives and ensuring product reliability for our customers.

Key Responsibilities:

• Receive, inspect, and document returned warranty parts.
• Perform failure analysis through testing, disassembly, and visual inspection.
• Identify root causes of product failures and provide detailed reports to engineering and quality teams.
• Maintain accurate records of warranty claims, findings, and corrective actions.
• Work with cross-functional teams to support corrective and preventive actions to reduce warranty issues.
• Assist in tracking warranty trends and providing feedback for product improvements.
• Ensure compliance with customer warranty policies and industry standards.
• Maintain a clean and organized workspace while following safety guidelines.

Qualifications & Requirements:

• High school diploma or equivalent; technical certification or associate degree in automotive technology, manufacturing, or a related field preferred.
• 2+ years of experience in warranty analysis, product testing, or quality inspection in an automotive manufacturing environment.
• Strong mechanical and troubleshooting skills with the ability to disassemble and inspect components.
• Familiarity with root cause analysis tools (5Why, 8D, Ishikawa diagrams).
• Basic understanding of automotive quality standards (IATF 16949, ISO 9001) is a plus.
• Ability to read and interpret technical drawings, schematics, and specifications.
• Proficiency in using measuring tools (calipers, micrometers, etc.) and diagnostic equipment.
• Strong attention to detail and ability to accurately document findings.
• Effective communication skills and ability to work in a team-oriented environment.