Job Description

POSITION SUMMARY

The Warranty Program Manager will play a key role in enhancing the efficiency and effectiveness of the warranty programs by focusing on data-driven insights and process optimization. This position centers on developing strategies to improve the customer experience through program and process enhancements to optimize operational efficiency in a high-volume, customer-focused environment.

RESPONSIBILITIES

• Customer Focus: Review and analyze processes with the goal of enhancing the customer experience through efficiency gains and process improvements, ensuring customer satisfaction remains a priority.
• Program Analysis: Analyze existing warranty programs to identify opportunities for improvement and recommend changes that align with business goals and customer needs.
• Process Optimization: Evaluate current warranty processes, identify inefficiencies, and provide data-driven recommendations to streamline operations.
• Stakeholder Support: Collaborate with cross-functional teams, such as Product Development, Sales, and Customer Support, by providing insights and data to support warranty-related initiatives.
• Reporting & Metrics: Develop and maintain key performance indicators (KPIs), dashboards, and other reporting tools to monitor the effectiveness of warranty programs and communicate findings to senior management.

QUALIFICATIONS

• Bachelor’s degree in business administration, Engineering, Data Analytics, or a related field.
• 3 years of Program and Project Management experience.
• Strong experience in data analysis and process improvement, preferably within a warranty or customer service environment.
• Advanced knowledge of Power BI or other analytics and reporting platforms, with the ability to create dashboards and generate insights from data.
• Excellent analytical skills with the ability to interpret complex data, generate insights, and develop actionable strategies.
• Effective communication and interpersonal skills, with the ability to present data and recommendations to various stakeholders.
• Proficiency in relevant software and tools, such as Microsoft Office Suite and CRM systems.
• Experience in a high-volume, customer-focused environment.
• Knowledge of industry standards and best practices in warranty management.
• Certification in Data Analytics, Project Management (PMP), or Six Sigma is a plus.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special requirements

TIME TRAVEL REQUIRED

• None

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.