Job Description

Havtech is looking for a Warehouse/Inside Sales Coordinator to deliver high level customer support. This position is responsible for the coordination of the staging, shipping, and receiving of parts, equipment and supplies as well as assisting with customer order processing and collaborating with the Inside Sales team to effectively serve our customers.

This position is a great fit for a candidate who is looking to learn and grow within a rapidly growing business in the HVAC industry. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Pull parts & equipment orders. Box parts orders for shipping. Secure and protect equipment orders to a pallet for shipping. 
• Assist customers with inquiries, including but not limited to the pickup and returning of equipment and parts, shipping needs or concerns, and questions regarding products or services.
• Assist with identifying and processing customer orders for HVAC parts, equipment, and supplies via the Internet, fax, phone and over the counter.
• Assist with customer quote follow up, either verbally or in writing, to ensure maximum sales potential.
• Deliver parts to customer locations or job sites. 
• Generate proper paperwork for various freight companies.
• Load and unload trucks.
• Operate forklift and pallet jack safely and responsibly. Perform routine maintenance on forklift.
• Keep and maintain a safe, clean and organized work environment.
• File M/S’s, freight bills of lading, equipment packing slips, etc. for inventory

reconciliation and audit purposes. File freight claims for any damaged goods.

• Manage receipt, inspection, and stocking of products. 
• Maintain system inventory accuracy and disposing of excess and obsolete inventory. Alert inside sales team of any inventory fluctuations. 
• Handle phone and parts counter customer service duties as necessary.
• Assist with office and other warehouse functions as needed.
• Flexibility to work overtime/weekends, as required.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

QUALIFICATIONS include the following.

• High school diploma or general education degree (GED) is required.
• A minimum of six months to one-year warehouse/customer service experience.
• Must have a valid driver’s license with a clean driving record.
• Must be detail oriented and have a track record of success in a fast-paced environment.
• Computer literacy is a must and experience using Microsoft Office preferred.
• Experience with shipping/tracking software such as UPS WorldShip is strongly preferred.
• Proven track record with customer services skills, particularly in managing challenging customers and their issues.
• Excellent communication skills; positive, team-player attitude.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

DECLARATION

Human resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the president or human resources will be subject to disciplinary action up to and including termination.