Job Description

Senior Operations Manager – North America

Position Summary

This role is for an ambitious, hands-on engineer ready to take ownership of North America operations. You will lead end-to-end execution—from warehouse operations to SIOP, inventory, and Dynamics 365 — while acting as the technical interface across customers, sales, and engineering. This is a high-ownership role with direct decision authority and accountability for results.

What Success Looks Like (Key Outcomes)

 Reliable, on-time delivery and strong daily warehouse execution

 High product availability with disciplined control of inventory levels

 Accurate and stable Dynamics 365 processes and master data

 Fast, structured resolution of technical and quality issues

 A cross-trained, accountable team with clear ownership and continuous development.

Core Responsibilities

Inventory, SIOP, Planning, Procurement

 Own and drive the SIOP process for North America

 Align demand, supply, and inventory through structured planning and clear decisions

 Proactively manage constraints, shortages, and priorities

 Lead replenishment decisions to balance service levels and inventory investment

 Translate customer agreements into planning and stocking parameters

 Partner with Sales to forecast demand and adjust inventory strategy

 Own product lifecycle topics, including obsolescence and stock optimization

 Act as Dynamics 365 process owner for NA: ensure master data accuracy and discipline

Engineering & Technical Support

 Act as the primary technical point of responsibility for North America

 Support customers and internal teams with product and application expertise

 Partner closely with Switzerland engineering on projects and product topics

 Lead root cause analysis and corrective actions for technical and quality issues

 Deliver product and technical training internally and externally

Quality & Returns (RMA)

 Review and decide on RMA disposition

 Analyze returns trends and drive corrective actions

 Eliminate recurring quality and product issues

Cross-Functional Collaboration

 Work closely with Sales, Finance, and Switzerland-based teams

 Communicate clearly on priorities, constraints, and delivery commitments

 Ensure operational execution meets customer commitments and expectations

Qualifications

Education

 Bachelor’s degree (required) in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Operations Management, or Supply Chain Management.

 Master’s degree (preferred): MBA (Operations/Supply Chain), MS Engineering Management, or MS Industrial/Manufacturing/Systems Engineering.

Experience

 8+ years of experience across operations, engineering, or supply chain, with hands-on

responsibility and direct involvement in operational execution.

 Demonstrated ability to operate hands-on while leading—this is not a purely managerial role.

 Experience with ERP systems (Dynamics 365 preferred)

 Track record of solving technical/customer issues and driving corrective actions.

 Experience leading a small team while remaining operationally involved.

Key Skills

 Strong ownership mindset with focus on execution and results

 Hands-on operator: comfortable on the warehouse floor, in systems, and in decision-making settings

 Structured problem-solving and pragmatic continuous improvement approach

 Ability to connect technical detail with business decisions

 Strong communication across functions (sales, finance, logistics, engineering)

 Data-driven mindset with solid Excel / BI capabilities

What Makes This Role Unique

 High level of autonomy with full accountability for results

 Direct exposure to operational and commercial decision-making

 Broad scope across engineering, operations, and business execution

 Close collaboration with global teams in a fast, pragmatic environment

 A role for someone who takes ownership and delivers results.

Equal Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to legally protected characteristics.

You should be proficient in:

• Leadership / People Management
• Bachelor's Degree
• Warehouse Experience
• Coaching and Mentoring Experience
• Inventory Management & Control
• Budgeting / Forecasting Experience