Job Description

**About Us the Company

**

They are an industrial coatings applicator specializing in epoxy, polyurethane, enamel, and powder coating applications. They also provide sheet rubber lining services at the shop. They are looking for a motivated Office Clerk/Sales Assistant to support their sales and quoting process while learning the technical side of the industry.

**Position Summary **

The Sales Assistant will support the sales by learning about their quoting system, entering and managing orders, and assisting with day-to-day customer communications. This role is designed to grow the right person into a knowledgeable, organized support member who understands how customer requests translate into accurate quotes and production-ready orders.

**Key Responsibilities

**

**1) Quoting & Estimating Support **

Learn and use the company quoting system to prepare estimates and quotes.

Gather information needed for quotes (specifications, quantities, job requirements, customer details).

Confirm pricing inputs and assist with quote accuracy and completeness.

Coordinate with internal teams to ensure quotes reflect current capabilities, lead times, and requirements.

**2) Order Entry & Administrative Support **

Enter customer orders accurately into the system.

Maintain order details including scope, product types (epoxy / polyurethane / enamel / powder), quantities, turnaround times, and special instructions.

Track orders through completion and help ensure required information is captured.

Assist with order confirmations, documentation, and follow-ups.

**3) Product & Process Learning (EPA & Coatings Knowledge) **

Learn the basics of EPA requirements as they relate to coatings and shop operations (e.g., compliance, documentation, and general regulatory understanding relevant to the work we perform).

Build familiarity with industrial coating application types and what customers commonly request.

Support the sales process by understanding how coating selection and application requirements affect quoting and scheduling.

**4) Customer Service & Communication **

Assist with responding to customer inquiries (phone/email/in-person).

Provide order status updates and help coordinate next steps.

Maintain professional customer experience and ensure information is communicated clearly.

**5) Shop/Service Coordination (as needed) **

Help gather job details for production (dimensions, coating requirements, surface prep expectations, lining requirements, etc.).

Coordinate with estimating, production, and shop staff to clarify requirements and prevent order issues.

**On-the-job training in your quoting system and order-entry process. **

**Training on coating types and how jobs are translated from customer request to production. **

**Learning plan for EPA-related compliance topics **

**Work Schedule (Monday to Friday) **

Hours: TBD

**Physical Requirements **

Able to sit for extended periods and use a computer.

Occasional walking in the shop environment may be required.