Job Description

Outdoor Cap is seeking a Warehouse Lead team member to support the Outdoor Cap Distribution Operations leadership team. Team Leads actively enforce the goals, policies, procedures, and implement standards in the Company’s training and development. Support Supervisor and/or Manager in the day-to-day activities of the team. Provides directions, plans and coordinates team members and resources to ensure internal and external Customer’s needs and expectations are met or exceeded. Provides timely positive and constructive feedback to team members to improve performance. The Warehouse Lead will build and maintain effective relationships within their departmental team, our customer’s operations, Transportations team, Customer Care team, Sales team and other Distribution Center departments.  

Key Responsibilities 

• Assists in providing training/direction for others.
• Provides timely positive and constructive feedback to team members to improve performance.
• Provides directions, plans and coordinates team members and resources to ensure internal and external Customer’s needs and expectations are met or exceeded.
• Warehouse Lead ensures that all orders processed through the Warehouse are tagged, packaged and shipped in a timely and accurate manner as per the Customer’s request.
• Work with other departments within the Company to meet daily goals.
• Address all issues and develop solutions. 
• Establish effective relationships with peers to promote unity and teamwork.
• Responsible for training and motivating team members.
• Collaborate with Leads and other Supervisors in other departments when needed.
• Work with Customer Care and Sales teams to retrieve correct Customer information.
• Communicates with Customer traffic department for routing and shipping instructions.
• Stays current with various routing guide instructions per customer.
• Research all customer changes and communicates them to the team.
• Research quality errors and develop new ways to improve accuracy.
• Communicate all discrepancies and concerns to appropriate departments to resolve issues.
• Execute the Company’s Mission, Vision and Values.

Skills and Competencies 

• Ability to read and comprehend simple instructions (in English), short correspondence and work orders.  Ability to effectively present information in one-on-one situations with co-workers and/or supervisors.
• Basic Math: ability to add, subtract, multiply and divide in units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out simple one-or two-step instructions dealing with standardized situations; and able to learn quickly.
• Willing to be trained and certified on various lifts: forklift, reach truck, stock picker, etc.

Education and Qualifications 

• High school diploma or general education degree preferred, but not mandatory.
• 3+ years of distribution center and/or WMS (Warehouse Management Systems) experience preferred.
• Verifiable work history.

Physical Requirements 

• Must be able to stand and or walk (90% of the day) and occasionally reach, bend and move inside the facility to move product.
• Fine motor skills:  required using the wrists, hands, and fingers to pull and inspect orders.
• Vision: Required to have close visual acuity, color vision and depth perception.
• Able to hear and effectively communicate with peers.
• Ability to lift/move 10-50 lbs. occasionally throughout day.
• Moderate noise due to warehouse operations.
• Extreme temperatures: this position will work in a building that does not have climate controls.  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.