Job Description

Key Responsibilities:

• Perform daily warehouse and fulfillment activities, including shipping, receiving,

inventory control, returns processing, and order fulfillment.

• Serve as the onsite point of contact for warehouse and fulfillment operations when

the Supervisor or Manager is unavailable.

• Independently troubleshoot and resolve non-routine warehouse, fulfillment,

inventory, shipping, and receiving issues, escalating matters to management as

appropriate.

• Support daily workflow by answering operational questions, providing guidance to

team members, and helping resolve issues that may impact productivity, quality, or

service.

• Assist the Supervisor or Manager with coordinating and prioritizing work when

needed.

• Train and support warehouse personnel on established procedures, systems, safety

requirements, and best practices.

• Utilize Warehouse Management Systems (WMS) for inventory management, order

fulfillment, reporting, and transaction processing.

• Perform computer-based warehouse functions including inventory inquiries,

shipment processing, order management, and data validation.

• Monitor inventory accuracy and lead cycle count activities, including researching,

investigating, and resolving discrepancies.

• Create shipping documentation, labels, and carrier paperwork.

• Collaborate with Customer Support, Manufacturing, Planning, and Logistics teams

to resolve operational issues and support business needs.

• Safely operate forklifts and other material handling equipment.

• Maintain warehouse organization, cleanliness, accurate stock labeling, and efficient

material flow.

• Support continuous improvement initiatives and operational efficiency projects.

• Demonstrate flexibility by working in any warehouse or fulfillment area assigned

based on business needs.

• Work overtime, extended shifts, and weekends as requested.

Qualifications:

• 3+ years of warehouse, fulfillment, distribution, or logistics experience.

• Previous lead, senior associate, acting lead, or similar experience preferred.

• Experience with Warehouse Management Systems (WMS), shipping systems,

inventory systems, and RF scanners or similar warehouse technology.

• Good computer skills, including Microsoft Office and data entry.

• Experience researching and resolving inventory discrepancies and other non-routine

warehouse issues.

• Forklift certification or ability to become certified, stand-up experience is preferred.

• Strong organizational, communication, problem-solving, and decision-making

skills.

• Ability to work independently, use sound judgment, and escalate issues

appropriately.

• Ability to lift up to 50 pounds and perform warehouse activities.

• English fluency required; Spanish is a plus