Job Description

Visitor Center Work Study Student – Rotational

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us.

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

What you will do:

The Work Study program pays for two years of tuition at the Tillamook Bay Community College, while the colleague is employed in the role and in good standing

Work Study Students are courteous, helpful, enthusiastic individuals with extraordinary guest service skills. Work Study Students support in the Creamery’s daily operations in multiple departments. Work Study Students will rotate between the following departments: Ice Cream, Retail, Warehouse, Brand Ambassador, Culinary and Front of House (FOH) Café. Students will assist guests in a fast-paced environment. Students will foster positive working relationships with all internal and external vendors, customers, coworkers, and management. VC Students maintain Tillamook’s Shared Values, creating a world-class guest experience to the one million guests that visit annually.

The Work Study Student position requires a two-year commitment. This position offers a unique work experience. Students gain experience in all departments of hospitality operations at the Tillamook Creamery Visitor Center.

Here’s a day in life:

Departments: Ice Cream, Café/Culinary

• Carry orders out to customers in dining area, projecting a pleasant and professional manner.
• Keep café work areas sanitary. Learn daily dish room procedures. Assist with bussing and maintaining dining room.
• Perform opening/closing procedures when scheduled for that shift.
• Serve guests by taking orders on POS system. Take guest payment, make change correctly and maintain an accurate cash drawer.
• Assist the cooks in the kitchen with prep, set up, stocking and any other chores needed in preparing customer’s orders.
• Scoop and serve ice cream following portion and quality standards. Prepare waffle batter cones.
• Other duties as needed and assigned.

Department: Warehouse, Retail

• Collect and move all merchandise from warehouse receiving to pricing area. Process and inspect all merchandise for quality, damage and/or breakage and shortages.
• Assist in pricing merchandise and unloading warehouse orders by removing boxes filled with merchandise from pallets and properly storing on assigned shelves.
• Ring up items at the cash register. Provide accurate, efficient, and friendly customer service by assisting guests. Assist with stocking shelves. Straighten and clean all merchandise displays and counter areas.
• Work cheese sampling counter- performing cheese cutting and maintaining a clean area.
• Other duties as needed and assigned.

Department: Brand Ambassador

• Be present throughout the Creamery to greet guests, give directions, assist with traffic flow, and answer questions about our company, cheese making process, products, and brand.
• Solve guest service problems and complaints as needed, in absence of managers
• Greet and provide world-class guest experience to group tours, school groups, perform step-on and virtual presentations as requested.
• Coordinating and updating a Brand Experience Calendar as well as actively enrolling attendees to experiences.
• Other duties as needed and assigned.

All Departments

• Communicate effectively.
• Utilize a computer.
• Act as a team player and be able to interact with staff at all levels of the company.
• Possess strong customer service skills.
• Follow written or verbal instruction.
• Read, write, speak, and understand English.
• Compute basic arithmetic.

Knowledge, Skills and Abilities

• High School Diploma or GED preferred.
• Food service experience is preferred.
• Courteous, helpful, enthusiastic individuals with extraordinary guest service skills

Physical demands:

• Sitting
• Standing and/or walking
• Lifting 25 lbs.
• Vision for machine or computer operations
• Hearing

Industry leading benefit and reward programs:

We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.

We are committed to creating a culture of inclusion where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO

TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.