Visitor Center – Ice Cream Lead (Full-time)

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us.

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

What you will do:

The Ice Cream Lead works hand and hand with Tillamook managers to lead and drive all aspects of the foodservice program while maintaining the high standards of quality put forth by the foodservice guidelines. This position works cross functionally across all areas of Ice Cream. This role is responsible for on the ground support, training, inventory, cleanliness and directing of the Ice Cream team. The Ice Cream lead upholds Tillamook’s Shared Values, performance, and behavior standards, leading their team to do the same. This position will be responsible for opening and closing procedures, ensuring the team is adhering to all food and sanitary guidelines, assisting with inventory and stocking items, maintaining adequate cash in registers, as well as all other responsibilities directed by the management team. The Ice Cream Lead helps create a world-class guest experience to the one million guests that visit annually.

Here’s a day in the life:

Ensure all company standards for quality, customer service, health and safety are met within the core values of Good Stewards, Uncompromising Quality, One Team, Play to Win, and Genuinely Care.
Provide training to new employees on their assigned duties.
Be adaptive to business needs by being flexible with work duties and working cross functionally across the business. Be willing to take on responsibilities and challenges, establish and achieve goals, and learn and master job duties.
Build professional and respectful working relationships with all internal and external vendors, customers, coworkers, and management.
Demonstrate outstanding customer service when responding to customer comments and concerns.
Work closely with employees to provide real time, candid, and honest feedback to ensure their success.
Partner with management with trends or challenges as appropriate.
Assign tasks and set goals for the day; ensure the team stays on task.
Address and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
Have intimate knowledge of the Break Policy, Attendance Policy, Opening/Closing Building Policy, Disruptive customers in the VC policy, emergency response policy, unattended bags in the VC policy, guns in the VC policy, missing child in the VC policy, reporting visitor incidents/accidents policy, and all other future policies that have to do with the Tillamook Creamery.
Take an active role in improving processes by providing feedback and suggestions to management.
Manage labor usage (i.e. sending crew home when not needed, calling crew in when needed, temporarily assigning crew to other areas, etc.) to support business needs.
Create daily break schedules that aligns with the break policy.
Perform opening/closing procedures scheduled for that shift.
Perform the duties of the crew in assigned area. Set the team up for success, maintaining clean and well stocked workstations.
Verifying uniforms are in order and on brand.
Utilize a computer with intermediate skills using Microsoft Word, Outlook, and Excel. ERP systems knowledge is a plus.
Help run registers, ensure cash drawer accuracy, keep sufficient change in petty cash drawer, and void transactions and approve payment exceptions when necessary
Other duties as needed and assigned.

ICE CREAM

Keep and maintain a sanitary work area free of clutter and debris. Defrost and wipe down freezers; keep all appliances, counters, and shelves clean and sanitary. Order ice cream and supplies when necessary; Help retrieve ice cream order and stocks freezer, using a pallet jack as needed.
Replenish cone baskets, napkins, straws, spoons, sundae dishes, cups, and sundae toppings.
Maintain up-to-date knowledge on all ice cream flavors and products to answer customer questions, provide information, and resolve all inquiries. Scoop and serve ice cream following portion and quality standards.

PREP

Order TCCA dairy products through internal departments. Order all other inventory items from vendors. Create and maintain professional and positive relationships with vendors.
Communicate effectively with other leads to ensure the kitchen has everything they need for all menu items.
Help to ensure we have the product needed to serve guests by tracking and ordering, inventory. Receives, stores and maintain all storage facilities in an orderly manner to meet food safety standards.

FRONT AND BACK OF HOUSE

Ensure consistent portioning, presentation, and quality of food. As well as the timely production and delivery.
Uphold the integrity of the food and beverage program with brand standards, techniques, and adhering to local and state law. Assist your team to ensure they have the tools and knowledge to meet these food safety standards.
Maintain up-to-date knowledge on all menu items and products to answer customer questions, provide information, and resolve all inquiries.

Knowledge, skills, and abilities:

High school diploma or GED is preferred
2+ years of customer service is required
Knowledge of health regulations
Must obtain and provide a Food Handler’s Certification within 30 days of hire
Under manager discretion, obtain an OLCC based on department needs (18+ years of age)

Physical requirements:

Standing and/or walking
Lifting 35 lbs.
Vision for food safety
Hearing
Work various shifts and weekends

Industry leading benefit and reward programs:

We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.

We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO

TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.