Description

The Training & Technical Support Advisor supports HVAC contractors and internal staff with troubleshooting technical issues. Additionally, the Training & Technical Support Advisor trains internal staff and customers and supports the warranty process.

What You’ll Do

Provide support to customers through technical competence and analysis
Effectively and concisely communicate with customers with a variety of technical aptitude
Troubleshoot technical issues ranging from simple to complex with technicians via phone, email, text, and in-person
Effectively communicate technical issues and results to colleagues, members of management and vendors
Conduct worksite visits for training and technical assistance
Log issues accurately and timely and provide follow-up as needed
Evaluate warranty product for vendor returns and repair of damaged or recalled equipment
Work with the Design Engineer team to create and read wiring diagrams for system layouts
Evaluate labor requests from customers
Conduct training sessions for both internal staff and customers on equipment lines
Maintain outstanding levels of customer service
Perform other related duties as required and assigned

Requirements

What We’re Looking For

Minimum 5 years of related HVAC experience in a technical capacity is required
Experience in preventative maintenance, installation, or repair of heating, ventilating or air conditioning systems required
Degree in the HVAC industry preferred, but not required
Hydronics knowledge and background preferred
Instructional or training experience preferred
Strong verbal and written communication abilities
Exceptional listening and interpersonal skills
Ability to deal with a variety of people and difficult situations in a positive and open-minded manner
Proficient with Microsoft Office (Word, Excel, PowerPoint)
Effective multi-tasking and problem-solving skills
Ability to think critically and logically under pressure and work in a fast-paced environment

What’s In It For You?

Extensive benefits package – no waiting period! Eligible day one
Retirement plan with a 6% company match – fully vested!
PTO and paid holidays
Continued education and tuition reimbursement programs
Opportunity for advancement