Job Description

Description

The Training & Technical Support Advisor supports HVAC contractors and internal staff with troubleshooting technical issues. Additionally, the Training & Technical Support Advisor trains internal staff and customers and supports the warranty process.

What You’ll Do

• Provide support to customers through technical competence and analysis
• Effectively and concisely communicate with customers with a variety of technical aptitude
• Troubleshoot technical issues ranging from simple to complex with technicians via phone, email, text, and in-person
• Effectively communicate technical issues and results to colleagues, members of management and vendors
• Conduct worksite visits for training and technical assistance
• Log issues accurately and timely and provide follow-up as needed
• Evaluate warranty product for vendor returns and repair of damaged or recalled equipment
• Work with the Design Engineer team to create and read wiring diagrams for system layouts
• Evaluate labor requests from customers
• Conduct training sessions for both internal staff and customers on equipment lines
• Maintain outstanding levels of customer service
• Perform other related duties as required and assigned

Requirements

What We’re Looking For

• Minimum 5 years of related HVAC experience in a technical capacity is required
• Experience in preventative maintenance, installation, or repair of heating, ventilating or air conditioning systems required
• Degree in the HVAC industry preferred, but not required
• Hydronics knowledge and background preferred
• Instructional or training experience preferred
• Strong verbal and written communication abilities
• Exceptional listening and interpersonal skills
• Ability to deal with a variety of people and difficult situations in a positive and open-minded manner
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Effective multi-tasking and problem-solving skills
• Ability to think critically and logically under pressure and work in a fast-paced environment

What’s In It For You?

• Extensive benefits package – no waiting period! Eligible day one
• Retirement plan with a 6% company match – fully vested!
• PTO and paid holidays
• Continued education and tuition reimbursement programs
• Opportunity for advancement