Job Description

Job Summary

The Training Support position is responsible for delivering and evaluating training programs that support production, quality, safety, and shop floor leadership development initiatives. This role ensures associates receive the knowledge, skills, and resources necessary to perform their jobs effectively through classroom instruction, on-the-job training (OJT), visual work instructions, eLearning, and shop floor leadership development programs. The position also manages training records, learning management systems, and qualification processes while supporting continuous improvement initiatives and regulatory compliance requirements.

Shift

This is a first-shift position; however, candidates must be able to work 8- to 12-hour shifts as needed on any shift.Principle Responsibilities

Training Development & Administration

• Develop and maintain training materials, Visual Work Instructions (VWIs), assessments, work procedures, and training videos.
• Create and modify OJT training documents and qualification assessments.
• Develop eLearning content and training programs for production and support departments.
• Assist with developing OJT qualification levels and training pathways.
• Maintain training records and evaluate training effectiveness.
• Audit training systems and processes to ensure compliance with work instructions and established procedures.
• Keep all training documentation current as processes, equipment, or procedures change.
• Manage and administer the LearnUpon Learning Management System (LMS), including user management, training assignments, and reporting.
• Train supervisors and other personnel on LMS functionality and training tracking requirements

Training Delivery

• Conduct classroom training related to safety, quality, production, leadership, and other organizational needs.
• Facilitate new hire orientation and onboarding programs.
• Coordinate and support on-the-job training for new hires, transfers, temporary associates, and returning employees.
• Conduct and attend OJT evaluations and qualification assessments.
• Facilitate Train-the-Trainer programs and evaluator training.
• Conduct 30-, 60-, and 90-day follow-up training reviews.
• Support retraining and refresher training efforts as needed.
• Develop, track and facilitate leadership training programs for Team Leaders, Group Leaders, Maintenance personnel, and other designated employee groups.

Training Strategy & Continuous Improvement

• Partner with Subject Matter Experts (SMEs), supervisors, and management to identify training needs and develop effective learning solutions.
• Support the Associate Acceleration Process (AAP) and other employee development initiatives.
• Work with supervisors to create and maintain cross-training plans.
• Identify and develop internal trainers and subject matter experts.
• Support continuous improvement initiatives through training and skill development programs.
• Communicate training needs, gaps, and progress to all levels of the organization.
• Assist with preparation and support of internal and external audits.
• Support quality assurance countermeasures and corrective action initiatives through training development and implementation.

Additional Responsibilities

• Support training activities for production and support departments.
• Assist with special projects and other duties as assigned.
• Support organizational initiatives and employee development programs.
• Communicate effectively with associates, supervisors, managers, and leadership teams.

Education/Experience Requirements

• High school diploma or equivalent
• Experience in manufacturing, training, employee development, or related field preferred.
• Experience developing training materials, conducting presentations, and facilitating learning programs preferred.

Skills and Qualifications

• Strong understanding of manufacturing processes, work instructions, and training methodologies.
• Knowledge of adult learning principles and various learning styles.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and projects.
• Attention to detail and commitment to accuracy.
• Proficient computer skills, including Microsoft Office applications and Learning Management Systems.
• Ability to work collaboratively across departments and organizational levels.
• Must be dependable and committed to continuous learning and development.
• Ability to read, understand, and communicate written procedures and specifications.