Job Description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Title: Coordinator Technician Services / Training 

Reports To: General Manager Technical Services

Job Summary:

The Coordinator, Technician Services / Training will support the Product Specialist and Training Department across the Linder Territory. This role will ensure smooth coordination of training-related activities, maintain accurate training records, and assist with administrative, logistical, and reporting needs related to technical training services.

Key Responsibilities:

• Maintain and report training records for each employee to the Training Managers.

• Coordinate catering services for training sessions and corporate events held in Asheville.
• Provide Service Managers with up-to-date training reports.
• Assist with processing and coding of invoices related to training activities.
• Order and manage training materials through approved printing vendors for use at training and corporate events.
• Track Komatsu Technician Awards for all Linder technicians and submit award requests via Shamrock’s website in accordance with Komatsu guidelines.
• Manage and update the Technical Training SharePoint site, including reviewing pre-requisite course lists and assigning eligible employees to training classes
• Handle enrollment processes for all external training classes.
• Assist in renewing subscriptions related to engine manufacturers and other training resources

• Assist in management of online LMS’s (Learning Management System) Listed below:
• Komatsu –
  • LMS Administration
  • Create and register new users in LMS for Sales, Parts, Service using Saba DGS
  • Track Linder's Training KPI status as related to Komatsu's goals
  • Run reports from LMS for Komatsu Service Reps and LDR management
  • Terminate users from LMS when employees are terminated in HR
  • Approve and code invoicing from Komatsu for training 
  • Approve and code invoicing from Komatsu related to billing for LMS use
  • Reset training quizes for users as needed
  • Submit K-Requests to Komatsu for training related issues

• Cummins –
  • Request access to QSOL for new users
  • Request inactivations for QSOL users that have been terminated by HR
  • Request Cummins training access for new users 
  • Assist technicians with navigating QSOL and Cummins training website
  • Use Cummins WWSPS to monitor Linder branch qualification status for specific engine models
  • Point of contact for Cummins Channel Readiness regarding tool and training requirements
  • Update each branch's contact info annually for Cummins Channel Readiness
  • Assist branches in obtaining tooling that is required by Cummins

• Deutz
  • Assist technicians in the use of Deutz Learning Center online training
  • Assist technicians in using Deutz Learning Center to enrol on ILT training 
  • Make online requests for Serdia adapter registrations for all branches/GPA's
  • Maintain a list of Serdia adapters owned by Linder for all branches/GPA's
  • Assist technicians in the use of Deutz TIS/ SIS/ Serpic applications
• Kubota Engines (Florida and Carolina's are separate intities)
  • Create new users for KEA (Kubota Engine Academy)
  • Inactivate users of KEA as they are terminated 
  • Assist technicians in navigating KEA
  • Register new users for Diagmaster in KEP (Kuboat Engine Park)
  • Receive monthly KEA report for all branches from Engine Power Source
• Kubota Ag
  • Create new users for access to KU (Kubota University) online training website 
  • Inactivate users of KU as they are terminated from Linder TT
  • Assist users in the use of KU
  • Run training reports when requested by Linder TT management
• Other responsibilities as requested by manager

Education/Experience/Skill:

• Bachelor’s degree or equivalent related experience
• Experience in service, maintenance, troubleshooting and repair of products
• Minimum five years related experience
• Excellent communicator – verbally and in writing
• Strong computer skills

Additional:

• Minimal travel required
• Maintain a safe driving record as required by Company
• Position will be located in Concord, NC. 

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.