The Traffic Coordinator coordinates the safe, accurate, timely, and cost-effective shipment and receipt of steel products. Working with customers, carriers, drivers, warehouse personnel, production teams, and sales, this role manages inbound deliveries and outbound rail and truck shipments, maintains accurate documentation and inventory records, resolves transportation and freight billing issues, and supports responsive customer service.

Essential Duties and Responsibilities

Schedule and coordinate outbound rail and truck shipments to meet customer requirements and planned shipping schedules. Consolidate shipments when appropriate to support cost-effective transportation.
Prepare and verify bills of lading, packing slips, shipping labels, loading specification sheets, and carrier documentation. Coordinate with warehouse teams to ensure proper loading procedures are followed.
Coordinate inbound deliveries and verify receiving documentation for accuracy.
Maintain accurate shipping, receiving, and inventory records, including open rail and truck shipments and the status of railcars and trailers in the area. Prepare and distribute transportation management reports.
Communicate shipment status and material availability to carriers, drivers, warehouse personnel, production teams, and sales. Work with customers to correct bills of lading as needed.
Track outbound shipments to confirm they are in transit as scheduled. Investigate and resolve transportation issues and customer concerns involving orders in transit and freight rates.
Support inventory counts and ERP transactions. Review stock records for negative quantities and investigate missing inventory.
Provide freight rate quotes to sales personnel. Verify freight charges on prepaid shipments and resolve billing errors before final invoicing.
Monitor customer credit claims and coordinate material returns as needed.
Prepare UPS and FedEX shipments when required.
Ensure compliance with safety and transportation regulations.
Perform other duties as assigned

Qualifications

High school diploma or GED required. Experience in logistics, warehousing, transportation, or manufacturing is preferred, as is steel industry experience.

Knowledge, Skills, and Abilities

Strong organizational, communication, and problem-solving skills. Proficiency with computers, common office equipment, Microsoft Office, and ERP/WMS systems, including knowledge of Great Plains. Ability to read and understand simple instructions, short correspondence, and memos in English.

Physical Requirements

Work in office and warehouse settings, regularly stand for extended periods, walk, use hands to handle materials or equipment, and reach with hands and arms. Occasionally lift and/or move up to 25 pounds. Duties also involve occasional speaking and listening and require close and distance vision, depth perception, and the ability to adjust focus.

Work Environment

This role is performed in a manufacturing environment where the employee may be exposed to moving equipment, overhead lifting operations, steel plate, sparks, heat, fumes, noise, dust, and varying temperatures. The employee is expected to follow all established safety procedures and wear required personal protective equipment at all times.