Job Description

Job Title:  Territory Account Representative – Retail

Pay & FSLA Status: Competitive Compensation, D.O.E.; Hourly non-exempt

Regular Schedule & Shift: Monday – Friday; Day shift

Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)

Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1

Paid Sick Time: 24 hours annually

Management Position: No

Branch Location: Boise, ID

Territory: Boise, ID, Twin Falls, ID, Ontario, OR

POSITION SUMMARY:

Under the direction of the Regional Sales Manager, the Territory Account Representative – Retail is responsible for managing and growing an assigned retail book of business and territory through a combination of field-based and inside sales activities. This position serves as OrePac's primary field sales representative to retail customers, driving sales performance by developing customer relationships, identifying new business opportunities, promoting OrePac products and programs, supporting customer quoting and order activity, and delivering exceptional customer service. This position is responsible for maintaining and expanding customer relationships while increasing market penetration and sales performance across assigned accounts.

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product category and is a highly motivated, reliable, detail-oriented, and customer-oriented individual with excellent communication, problem solving, and multitasking skills. 

COMPENSATION & BENEFITS PACKAGE:

• Competitive compensation, D.O.E. + potential for additional variable earnings + annual reviews with opportunities for pay increases based on employee performance. 
• Medical, dental, and vision insurance up to 70% paid by OrePac.
• FREE Informed Health Line and Health Advocates.
• Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3% OrePac contribution.
• Paid time off (PTO) as specified above.
• Paid sick time as specified above.
• 7 paid holidays annually.
• FREE gym membership.
• Employee discount. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

SALES & BUSINESS DEVELOPMENT:

• Responsible for developing and growing sales within an assigned retail book of business by identifying customer needs, uncovering product opportunities, increasing product adoption, and generating incremental sales growth. Utilize sales tools, product literature, samples, marketing materials, and customer selling resources to influence purchasing decisions and drive revenue.
• Represent OrePac during various customer events, promoting OrePac’s full line of products and value proposition. Conduct product demonstrations, sales presentations, and training sessions that influence purchasing decisions and increase customer product adoption. May occasionally be responsible for assembly, maintenance, disassembly, refresh, and placement of displays within assigned accounts.
• Responsible for driving and communicating outbound customer promotions.
• Maintain a robust sales pipeline and actively pursue opportunities to generate new orders and recurring sales business. Proactively identify, pursue, and secure sales opportunities within assigned accounts through direct customer engagement, product presentations, business development activities, and relationship management. Generate orders and increase sales volume by promoting OrePac products, programs, and value-added solutions.*

*Not all TSR positions will have assigned accounts based on geography and business needs.

• Conduct regular in-person, telephone, and electronic customer interactions to develop business, generate orders, expand product placement, increase market share, and identify incremental revenue opportunities within assigned accounts.
• Drive sales growth across all retail sales channels and programs, including stock, special order, and in-home selling initiatives, by increasing product adoption, expanding customer participation, and maximizing revenue opportunities.
• Follow-up on all generated quotes to assure that the customer is being serviced and to anticipate the potential opportunity to earn the business.
• Demonstrate and introduce new products, services, and developments to established accounts.
• Participate in sales presentations.
• Identify and support customer sales needs including providing literature, marketing supplies, samples, price pages, etc.

ACCOUNT MANAGEMENT & CUSTOMER SUPPORT:

• Maintain customer relationships with new and assigned customer accounts.
• Develop and maintain a thorough knowledge of OrePac’s pricing structure and services.
• Process cancellations or changes in sales order and communicate the changes with appropriate departments.
• Coordinate and resolve customer concerns, including delivery errors, short shipments, and returns of damaged product.
• Demonstrate thorough product knowledge in all communications.
• Process customer quotes, orders and RMA’s when needed.
• Develop an effective and productive working relationship with OrePac Inside Sales Associates and support personnel.
• Develop an effective and productive working relationship with commercial staff and office support personnel in multiple locations; encourage and assist in their training and development when possible.

REPORTING & CRM MANAGEMENT:

• Follow company-prescribed methods of tracking daily activities within the CRM system (e.g., logging calls, emails, meetings, and site visits), ensuring all customer interactions, pipeline updates, opportunity stages, and follow-up tasks are accurately documented in real time to support reporting accuracy, forecast visibility, and overall sales accountability.

TERRITORY MANAGEMENT & RETAIL CHANNEL SUPPORT:

• May occasionally be required to diagnose and address potential and minor defects in the field and report back to operations with suggested solutions and/or schedule additional service or a full product replacement.
• Gather market data and competitor insight to share with Account Executives and Regional Sales Managers. Must be familiar with the competition and how to sell against it. Collaborate with Account Executives and Regional Sales Managers to identify opportunities for account expansion, increased market penetration, and sales growth.

REQUIRED SKILLS:

• Strong business acumen in regard to sales and knowledge concerning current and possible future industry trends.
• Ability to travel (expected to be in the field up to 60% of the time) throughout the sales territory.
• Drive and self-discipline to work independently within territory to accomplish goals.
• A pro-active, self-motivated, self-starter, action-oriented personality that drives for results.
• Knowledge in the construction industry that translates to an ability to identify product opportunities on a job site. 
• Ability to foster a collaborative, team-based approach.
• Ability to work with a diverse group of people both within the company and in a sales capacity.
• Ability to write routine reports and correspondence.
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
• Proven proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications.
• Demonstrated time management and organizational skills.
• Demonstrated ability to communicate clearly and concisely in written and verbal formats, including delivering sales presentations, demonstrated capability to develop strong interpersonal working relationships, and work in a team environment.
• Ability to speak effectively before groups of customers and/or employees of the organization.
• Product familiarity and relevant industry experience is required.
• Must be currently licensed to drive a car and must be able to comply with state auto insurance requirements and have a proven safe driving record.
• Must be a team player with demonstrated ability to effectively communicate with internal customers.
• Strong customer service orientation.
• Strong reading and interpretation skills.
• Reasoned decision-making, problem resolution, and creative thinking skills.
• Ability to read, analyze, and interpret general business periodicals, safety rules, professional journals, and technical procedures.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply basic concepts of algebra and geometry.
• Ability to solve problems involving several concrete variables in standardized situations.

REQUIRED EDUCATION & EXPERIENCE:

PHYSICAL DEMANDS:

Regularly required to stand, walk, and sit.

RESOURCES PROVIDED BY EMPLOYEE:

The following items will be provided by the employee:

• Valid state driver’s license.
• Reliable personal vehicle.
• Auto insurance coverage at the following minimum levels:
  • Bodily injury: $100,000 per person/$300,000 per incident
  • Property damage: $50,000
  • Collision: $500 deductible
  • Comprehensive: $500 deductible.

RESOURCES PROVIDED BY OREPAC:

The items listed below will be provided by OrePac. The employee will be required to comply with all OrePac policies relating to these resources.

• Mileage and business use reimbursement.
• Cell phone.
• Laptop.
• Tablet.

WORK ENVIRONMENT:

• This position operates in a professional office environment and retail warehouse environment. 
• This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. 
• The work environment is generally quiet but can be loud in the retail warehouse environment.
• This position requires travel throughout the assigned territory up to 60% of the time.

DRESS CODE:

• All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful. 

SAFETY DUTIES & RESPONSIBILITIES:

• Report all incidents and accidents to one’s immediate supervisor immediately or within 24 hours.
• Maintain the work area in a safe and healthful condition.
• Report, and whenever possible correct, unsafe working conditions to branch leadership.
• Operate vehicles while in the course of employment in a safe and lawful manner.
• Provide assistance to reduce or eliminate workplace hazards.
• Comply with company drug testing policies and procedures.
• Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. 

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve. 

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The resources listed above are representative of the resources required for performing this position.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.

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