Job Description

There has never been a more exciting time to join our team! LaMotte Company is looking for a Telephone Receptionist/Billing Clerk who is hands-on, works well in a team environment, along with being an excellent team player with a positive attitude.  

We are looking for candidates who can grow, think, dream, and execute with us.  Our culture is results oriented and we recognize that our people are our greatest asset. We invest to equip our teams with technology, healthy living options, team incentives, flex work schedules and ongoing education and training opportunities. We value collaboration and personal initiative, and we are committed to ensuring employee satisfaction and success.  If you are looking for a great career opportunity, come join our team. 

Qualifications for Telephone Receptionist/Billing Clerk:   

• High school graduate or GED equivalent.   
• Requires patience, composure, good enunciation, excellent communication/telephone skills, accurate typing & good computer skills.  
• Previous multi-line telephone experience and billing/office experience preferred.

Duties and Responsibilities of Telephone Receptionist/Billing Clerk:

1. Maintains operation of multiple telephone lines: *
   1. Answers the telephone in a courteous, friendly, and professional manner.         (For example:  Good morning, LaMotte Company, how may I direct your call?)
   2. Answers all incoming calls and transfers to appropriate department or individual as needed.  
   3. Retrieves messages left in company mailbox and forwards to appropriate individual.  
   4. Maintains knowledge of employees’ names, departments, and work shift.
   5. Pages individuals for telephone calls, addressing them by Mr., Mrs., Ms., etc.
   6. Screens calls for individuals, as requested, by asking for full name, company, etc.  Requirements for screening calls will vary, as requested by upper management.
   7. Is knowledgeable of the operation and special features of our telephone system.
   8. Communicates any problems regarding the telephone system to Customer Service Manager and IT.
2. Billing orders. *
   1. Retrieves material que reports from the shipping dept throughout the day         

            that are ready for billing.

1. Performs billing process by selecting appropriate Pack IDs’ and marking   them as shipped.
2. Reads and follows instructions on material que reports that relate to the billing process and handling of paperwork of an order. 
3. Ensures that all orders are billed that are shipped each day.
1. Invoice distribution, scanning. *

1. Retrieves printed invoices from export printer and mails to customers.
2. Pulls invoices for credit card orders and forwards to accounting.
3. Completes vouchers and returns to customer for payment when needed. 
4. Scans and attaches material que reports, bill of ladings and any additional.

1. Copier/Fax Machine. *

1. Assists with maintenance of copier/fax machine.
2. Helps others when problems arise.
3. Communicates with customer service manager when machine is down, and outside service vendor needs to be contacted.

1. Performs other duties relating to but not limited to customer service, technical support, marketing, and literature fulfillment as assigned. *

Miscellaneous Duties:

      1. Participates in lean activities, including but not limited to

           a.  Lean training and lean events such as kaizen or a 5-day event.

           b.  5-S program in the department or any other department assigned.  

           c.  DMAICs.   Continuously looks for ways to improve both department’s and own individual efficiencies and time management, as well as ways to improve any aspect of the Company’s operations and develops and implements DMAICs accordingly.

      2. Notifies Manager of any production, quality equipment, safety, personnel problems, etc. and cooperates in resolving such issues as well.  For example, requests assistance when systems prevent the efficient performance of duties or when a system fails.  

      3. Provides Manager with feedback to determine  where additional training would benefit and obtains additional training, as necessary.

      4. Complies with all Company policies (i.e. personnel, safety, etc.).

      5. Performs other duties for other departments (such as assembly/production work)  as assigned.  (Such duties may or may not be essential functions of the job.)

* Denotes essential functions of the job.

Environmental & Physical Demands for Telephone Receptionist/Billing Clerk: 

• Works indoors in temperature-controlled environment. 
• No significant exertion required.  
• Primarily sits at desk and works on computer and talks on telephone; however, walks to fax machine, other work areas or meetings as needed.

LaMotte Company, a 100+ year-old global industry leader in developing and manufacturing premier water testing solutions, employs 250+ employees at its existing manufacturing site in Chestertown, MD and is opening a new manufacturing site due to expansive business growth.  The new facility, located in Newark, DE will operate 24/7 and will employ 50+ employees within the first year and 100+ soon thereafter.   We have an amazing culture and have been ranked as the Best Place to Work in Kent County, MD for the 3rd year in a row now!!!

LaMotte is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, disability, military status, genetic information, sexual orientation, or any other legally recognized protected basis under federal, state, or local laws.