Job Description

The Technician - Lab Technology Services is an entry-level position responsible for managing and resolving trouble tickets (issues) submitted by employees throughout the company. This role is a foundational position within the lab administration team, focusing on learning and understanding the operations of various labs, as well as the equipment and systems used within them. This individual will have opportunities to gain hands-on experience, ask questions, and develop skills critical to lab operations and troubleshooting.

Responsibilities:

• Physical de-racking, moving, and re-racking of network equipment within or between labs
• Documentation of installs/de-installs/reinstalls
• Receiving of new inventory
• Installation of network and/or computer equipment
• Adding new devices to our database system
• Building and changing topologies, and documenting the changes
• Troubleshooting hardware/software issues on installed equipment

Qualifications:

• Basic UNIX skills
• Knowledge of TCP/IP terms (CIDR, router, gateway, IP, DNS, etc)
• Good troubleshooting instincts

All Lab Technology Services Technicians are also responsible for keeping a safe, clean, and productive lab environment, which will require manual tasks such as removal of old cable from racks and the auditing and fixing of areas in the lab that have fallen from policy standards.

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