Job Description
Job Overview:
The Field Service Technician (Data Center) will be responsible for effectively performing assigned tasks in a data center setting, some of which will require general datacenter, servers, and network devices. This role will be responsible for setup and operational functions, assembly, equipment operation, general maintenance, and housekeeping at assigned project locations. The role may require light travel or to local customer sites.
Responsibilities:
- Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues. Collect and analyze ipmi-sel data and vendor-specific platform management logs.
- Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center.
- Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested.
- Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices.
- Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules).
- Provide hardware support for installations, moves, additions, and changes.
- Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices.
- Conduct regular physical and visual inspections of equipment and data center facilities.
- Manage inventory records and perform regular cycle counts to ensure asset accuracy.
- Update documentation for structured cabling and materials during new installations.
- Oversee capacity management in terms of space, power, cooling, and patch panel port availability.
- Understand and follow incident and change management processes.
- Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts.
- Good understanding of data cabling and patching.
- Light traveling from site to site.
- Perform other duties as assigned.
Qualifications:
- High School Degree or Equivalent required; Bachelor’s Degree preferred
- 2+ years of experience in an enterprise Data Center environment with strong knowledge of data center best practices.
- Proficiency in troubleshooting and diagnosing server hardware issues from major vendors.
- Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks.
- Ability to lift up to 50 pounds and climb ladders for equipment installation/removal.
- Strong organizational and communication skills with the ability to manage multiple competing priorities.
- Ability to respond promptly to issues, provide updates, and escalate when necessary.
- Fluent in English.
- Valid driver’s license.
- Basic computer skills.
- Field Service or Data Center Technician experience.
- CCNA and CCNP certification preferred.
- Ability to travel up to 25%
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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