Now Hiring: Technical Support Specialist

Enjoy troubleshooting electronics and helping people solve technical problems? Put your skills to work supporting machinery used around the world.

Our client, an established equipment manufacturer serving the printing, binding, and finishing industries, is seeking a Technical Support Specialist to support its global dealer network. This hands-on role combines electronic troubleshooting, machine inspections, installations, and training.

What You’ll Do

Provide customer-focused technical assistance by phone and in person, emphasizing electronic troubleshooting.
Help dealers diagnose machine issues, resolve complaints, and answer technical questions.
Perform product inspections to support quality assurance.
Travel approximately 10%, potentially internationally, for installations and training.
Document and track service calls.
Collaborate with Engineering, Production Planning, and Marketing/Sales to improve equipment performance and customer satisfaction.
Help plan and conduct technical service training sessions.
Write clear repair procedures.

What You’ll Bring

At least one year of electronics experience through hobbies, education, or professional work.
Experience troubleshooting electronic systems and reading electrical schematics.
Experience using hand tools to work on machines.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong communication skills and a customer-focused approach.

Helpful Experience

College coursework or a degree focused on electronics.
Experience with automated machinery using electronic, pneumatic, and hydraulic systems.
Phone-based technical support involving machinery.
Machine inspection or quality assurance experience.

Compensation & Benefits

Competitive starting salary based on applicable experience.
401(k) savings plan.
Medical, dental, and vision coverage.
Paid holidays and vacation.

Ready to put your technical skills to work? Apply today!

You should be proficient in:

Driver's License
Customer Service
Data Analysis and Manipulation
Equipment Troubleshooting
Electrical Schematics
Electrical Troubleshooting Skills
Industrial Robot Programming
Electrical Installation
Electrical Troubleshooting
Electrical Repair
Business-to-Consumer (B2C)
Maintenance and Repair Skills
Industrial Electrical Experience
ERP & MRP Systems
Industrial Electrical Systems
Electrical Panel Installation
Electrical Schematic Reading
Low Voltage Cabling Installation
Equipment Installation & Wiring
Audio-Visual (AV) Systems
Access Control Systems
Equipment Repair & Maintenance
Equipment Installation
Manual Machining Skills
IT Equipment (Servers, Networks, Telecom, Cloud)
IT Compliance Requirements (CCPA, GDPR)
Digital Printing
Microsoft Excel