Job Description
Job Overview:
Technical Support
Do you enjoy being part of team that provides high-quality project delivery for our customers?
Are you passionate about building relationships and ensuring customer success?
Join our innovating delivery team
We are the leader in well construction and production, our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We provide cutting-edge tools and technologies for the use in downhole drilling activities.
Partner with the best
As a Technical Support, you will ensure Baker Hughes Drilling Services has proper tracking, management and improvement of performance in performance-based contracts.
In this role, you will be responsible for:
Ensuring compliance with Manage the Job Cycle (MtJC) process
Subject Matter Expert for his/her area of support
Support the field technically through different media (online, phone calls, and technical papers)
Share the knowledge across the organization by submitting best practices, case histories, and lessons learned to the knowledge management database
Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field
Raise alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job
Coaching the Wellsite field population
Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies
Product-line specific responsibilities
Working with the assigned teams to understand performance challenges and proper root cause and corrective actions
Ensuring after action reviews are done for all jobs
Providing on-demand support in accordance with product portfolio or on-call schedule for job execution
Mentoring of junior technical support and engineers to build knowledge and expertise.
Fuel your passion
To be successful in this role you will:
Have a Bachelor’s degree in science, technology, engineering or mathematics
Displays initiative, is self-driven & flexible
Demonstrate strong analytical and problem solving skills
Have ability to develop and mentor others
Availability on call outside of normal business hours
Good communication skills
Thorough understanding of PL technology and Service Delivery requirements
Have significant operational experience
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer home office modality (details will be agreed with the Hiring Manager).
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
