Job Description

Main responsibilities

• Provide technical support for motors, generators, controls, and related products.

• Respond to customer service requests and maintain strong customer relationships.

• Analyze field data, recommend corrective actions, and prepare warranty service reports.

• Coordinate inspections and evaluations of returned equipment, parts, and materials.

• Serve as the liaison between customers, sales, engineering, quality, and the factory.

• Train clients on products and services.

Required qualifications

• Bachelor's degree in Electrical, Industrial, or Mechanical Engineering.

• Strong written and verbal communication skills, including handling difficult customer situations.

• Project management and organizational skills.

• Ability to manage multiple priorities and resolve issues promptly.

• Computer proficiency, including SAP and Microsoft Office applications.

• Ability to navigate manufacturing areas, climb ladders when needed, and lift up to 25 pounds.

• Valid, insurable driver's license and a valid passport or ability to obtain one.