Technical Service Representative – Aerospace

Schedule: Monday–Friday, 1st Shift

Pay Range (based on experience and qualifications)

Since 1923, Hentzen Coatings, Inc. has remained an independent, privately held company dedicated to excellence in the development and manufacture of advanced coatings. Our commitment to innovation, quality, and service has earned us recognition as a trusted partner and technology leader in the aerospace, defense, and industrial markets. With nearly a century of experience, we’ve mastered the art of custom-engineering coatings to meet the unique and demanding requirements of our customers. This innovation comes to life in our state-of-the-art facilities, where talented teams collaborate to solve complex challenges and deliver cutting-edge solutions.

Position Summary

The Technical Service Representative – Aerospace is a vital role which assists customers and internal Hentzen departments with a variety of responsibilities. The Technical Service Representative will work with Sales and be a leader in customer relations by providing valuable insight through audits of paint line processes, troubleshooting equipment-related problems, and offering solutions to application issues. This position will also assist the lab to qualify products and evaluate application properties of new and existing product lines.

Essential Duties & Responsibilities

Exceptional Application Expertise: In depth understanding of applying solvent-based and water-based products. Extensive knowledge concerning application equipment and application methods for military and commercial aircraft.
Strong Communication and Presentation Skills: Ability to communicate efficiently to a wide variety of end users and stakeholders including lab personnel, management, process engineers, and painters.
Customer Support & Troubleshooting: Troubleshoot paint line processes and implementing corrective actions.
Field Audits & Trials: Conduct line audits, coating qualification testing, and customer trials
Process Optimization: Recommend productivity, quality, and efficiency enhancements to customers’ paint line processes.
Equipment Management: Mastery of painting equipment including electrostatic guns, HVLP guns, proportioning mixers, wet/dry film thickness gauges, and viscosity meters.
Documentation & Training: Prepare technical reports, update Standard Operating Procedures (SOPs), and train customers on best practices.
Full Knowledge of PPE and Safety Protocol: Understand and fully implement required safety practices.
A professional appearance is required for this position.
Perform other miscellaneous duties as assigned.

Qualification Requirements

Education: Minimum of High School or GED required or extensive, relevant vocational experience. A bachelor’s degree in a related field would be considered a plus.

Experience level preferred: Five to ten years of hands-on experience with aerospace coating application, preferably as a painter, field technician, or technical service professional.

Technical Competencies: Strong working knowledge of aerospace paint application equipment, coating systems, and curing processes. Fundamental understanding of paint chemistry is required.

Skills and Abilities

Analytical & Problem-Solving Skills: Demonstrated ability to perform root cause analysis, troubleshoot complex process issues, and communicate findings clearly and effectively.
Excellent computer skills (Microsoft Office – Word, Excel, Outlook), Concur, ERP system, and standard office equipment.
Ability to lead by example, influence without authority, and work effectively within cross-functional teams.
Exemplify core values, i.e., Integrity, Loyalty, Passion, Commitment, and Respect.
Exceptional written and verbal communication skills with the ability to adapt messaging to technical and non-technical audiences.
Willingness and ability to travel more than 50% of the time.

Work Environment & Physical Requirements

Physical Demands

Regularly required to communicate verbally and audibly in a manufacturing or operational setting.
Frequently required to stand, walk, and move throughout the work area.
Regular use of hands and fingers to handle, manipulate, and control objects, tools, or equipment.
Required to sit, balance, stoop, and occasionally reach above shoulder level.
Occasional operation of machinery using foot controls
May be required to climb, balance, and reach overhead as part of job duties.
Ability to regularly lift and/or move up to 65 lbs.

Personal Protective Equipment (PPE)

Safety shoes, safety glasses, and flame-retardant uniforms or lab coats are required in production areas.
Respirators and ear plugs are required for specific production processes.

Benefits

Competitive benefits package.
Generous PTO policy
401(k) Employer Match: We match employee contributions up to 8% of eligible compensation.
Profit Sharing: Discretionary annual contribution based on company performance.
Employee referral bonus program
Monthly employee food trucks
…and much more!

At Hentzen, you’ll find more than a job—you’ll discover an opportunity to learn, grow, and make an impact. If you’re ready to join a company known for its heritage of innovation and dedication to its people, we invite you to explore a rewarding career with us.

Please send your resume to:

Hentzen Coatings, Inc.

Attn: Human Resources

6937 W. Mill Road

Milwaukee, WI 53218

or

APPLY ONLINE AT:

Hentzen Career Center

Hentzen Coatings, Inc. is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

www.hentzen.com

All candidates are subject to post-offer testing: including a job-related pre-employment physical, drug screen, and background check.

1st Shift