Job Description

Description

Since 1948 Follett Products, LLC has led the industry in designing and manufacturing high-quality, innovative ice storage bins, ice storage and transport systems, ice machines, ice and water dispensers, ice and beverage dispensers, and medical-grade refrigerators and freezers for the food service and healthcare industries. Follett offers many interesting career opportunities, all of which encourage growth and development and contribute to the success of the Company. The development and promotion of talent is a high priority at Follett.

Follett has a fantastic opportunity for a Technical Service Representative to join our Team!

The Technical Service Representative will resolve technical product performance issues by diagnosing and troubleshooting equipment in a call center environment. Assist in maintaining professional and satisfied relationships with service agents, end users, customers, sales, internal staff, and others by providing technical assistance and information. Maintains Service Management System records and ensures that customer warranty claims are analyzed properly.

Requirements

• Goal Oriented.
• Effective email and verbal communication skills.
• A basic understanding of electro-mechanical equipment and basic refrigeration concepts is preferred.
• Ability to exhibit knowledge of basic test instruments, not limited to and including multi-meters and refrigeration gauges with a basic understanding of refrigeration, electrical, and plumbing concepts, is a plus.
• Passionate about diagnosing and troubleshooting equipment, to resolve performance, service issues over the phone or email, in order to resolve customer equipment issues.
• Proficiency using Microsoft Office preferred along with the ability to learn service management or customer management applications.
• Ability to work in a highly motivated fast-paced team environment.

If this excites you, then Follett is where you will want to continue your career. Submit your most recent updated resume.

Follett Products, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.