Job Description
Job Overview:
Challenge Yourself and Impact the Future!
MacDermid Enthone Industrial Solutions operates as a business of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.
MacDermid Enthone Industrial Solutions is a global supplier of industrial metal and plastic finishing chemistries. We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars, or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment, and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics; automotive parts; industrial parts; plumbing goods; construction equipment; and transportation equipment.
We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.
Who are we looking for?
We are seeking a customer-focused Technical Service Representative who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise.
What will you be doing?
- Customer Support: Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.
- On-Site Service: Conduct customer visits to support product trials, installations, and performance evaluations.
- Product Expertise: Act as a subject matter expert on product performance and application processes.
- Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
- Problem Resolution: Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.
- Documentation: Prepare detailed reports on technical findings, trials, and recommendations.
- Market Feedback: Gather insights on customer needs and market trends to support product development and innovation.
Who are You?
- Customer-Centric: You prioritize customer success and build trust through reliable support.
- Analytical: You approach technical challenges logically and make data-driven decisions.
- Clear Communicator: You can explain complex technical concepts in a simple, understandable way.
- Collaborative: You work effectively with cross-functional teams and external partners.
- Adaptable: You thrive in a dynamic environment and can manage multiple priorities.
What competencies will you need?
- Technical Knowledge: Strong understanding of specialty chemicals, formulations, and application processes.
- Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
- Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
- Project Management: Ability to manage technical trials and service projects from start to finish.
- Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
- Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.
We are Offering...
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays.
Career Growth - We provide a challenging but rewarding experience to our people – you will have an opportunity to learn, grow and contribute from your very first day. Our teams play an important role enabling technological breakthroughs in high growth industries around the world. We continuously invest in technologies and extensive learning and development tools which provide opportunities to challenge, develop and nurture your career.
The typical base salary range for this position is between $78,906 to 118,358.
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.
