Job Description

Description

 

The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder,    Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government/military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 70years!
Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.

Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

Requirements

 Pay Rate:  $70k - $85k (annual salary) DOE

  

OVERALL RESPONSIBILITY:

The Technical Coordinator is responsible for providing excellent technical support to representatives, customers and internal personnel that exceeds customer expectations in a manner that is consistent with the company values and operating philosophy. 

ACCOUNTABILITIES: 

1) Service job preparation – Prepares/updates estimates, maintains a technician schedule, prepares documentation, and make arrangements with customers and Service Technicians as requested in advance of field service work (including parts and tools required). Ensure reports are distributed and filed

2) Tech Support – Provide necessary technical support to Service Technicians actively engaged in the field. 

3) Customer Communication– Provide necessary technical support to representatives and customers as required by business demands. This includes but not limited to: Prep for service work, Startup questions, Installation questions from contractors and end customers, Engineering questions, In-House technical calls as needed.

4) Technical Parts Support – Assist aftermarket parts in quoting and verify correct parts designated for service job and aftermarket requests to meet customer needs.

5) Potential to perform sales calls, job walks, and part staging as needed, to help maintain internal and external customer expectations.

QUALIFICATIONS (Education, Certifications and Required Experience):

1) Minimum of 2 years working in a field service industry preferred.

2) Comprehensive understanding of troubleshooting, controls and combustion. 

3) Experience with Microsoft Office Applications.

4) Prior Customer Service experience preferred.

DEMONSTRATED CRITICAL COMPETENCIES:

1) Communication – ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.

2) Analytical Thinking – the ability to tackle a problem by using logical, systematic, sequential approach.

3) Initiative – identifying what needs to be done and doing it before being asked or before the situation requires it.

4) Building Collaborative Relationships – the ability to develop, maintain and strengthen partnerships with others inside and outside the organization who can provide information, assistance and support.

5) Stress Management – the ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

PHYSICAL REQUIREMENTS:

1) High energy level and ability to tolerate and manage stress and stressful situations.

2) Travel – work requires travel by car and includes extended periods of sitting. This could include trips to customer sites as well as other Fulton and Volcanic offices.

3) Vision – visual acuity is require to view a computer terminal and to analyze data.

4) Light Work – occasional exertion of 20 pounds or less. Moderate walking, standing and sitting.