Job Description

Company Summary:
PennAero is hiring a Technical Sales Manager at our Martinic Engineering company in Tolleson, AZ. Martinic Engineering manufactures complex, ultra-tight tolerance aerospace components for commercial and defense platforms. As a PennAero Aerospace Center of Excellence, Martinic delivers advanced CNC machining, integrated assembly, and validated performance for mission-critical systems.
About PennAero:
PennAero is a leading manufacturer of highly engineered fasteners and specialized components for critical aerospace, defense, space, and advanced energy applications. We partner with customers to solve their most complex challenges, bringing technical depth and disciplined, agile execution when it matters most. Experience guides our growth—strengthening capabilities and expanding our global platform as markets evolve. To learn more about PennAero's capabilities and commitment to aerospace excellence, visit https://pennaero.com

Job Summary: 
Plan, direct, control and manage the activities and staff involved with the negotiation, preparation, monitoring and termination of contracts between the company and customers to ensure the fulfillment of all contractual obligations. Primary liaison between customer, engineering, manufacturing, finance and quality departments to address customer related needs including but not limited to quotations, orders and general questions.

Principal Duties & Responsibilities:

Supervise customer service staff responsible for purchase order entry, quotation coordination and submittal, backlog alignment and customer communication

Manage and coordinate contract administration activities to ensure that contractual obligations are maintained in a manner which ensures good customer relations while representing the interest of the company. 
Advise management of contract obligations, deficiencies, commitments, and performance. 

Supports sales function in the processing of quotations and proposals
Handles incoming requests for order status including expedite requests through coordination with Engineering, Operations, Planning, Quality and Purchasing as well as drives regular customer updates where required.
Proactively manages on time delivery through close internal coordination and communicates status inclusive of recovery date information if applicable.
Fields general customer inquiries and conducts internal research to respond in a timely manner.
Builds and maintains strong positive relationships with customers and assures customer satisfaction by resolution of customer related issues as well as supporting in person meetings.