Job Description
Job Overview:
REPORTING STRUCTURE
Reports to (Title)
Manager, Technical Quality
Manager One Removed (Title)
Sr. Quality Manager NOAM
Direct Reports
None
Key Relationships
Customer Service, Quality, Product Management, Manufacturing, Packaging, Regulatory, Transportation, Sales, Technical Service
ROLE PURPOSE
The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. Interacting with a range of different stakeholders to achieve alignment with customer requirements, company standards, and quality related regulatory compliance. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company’s strategy forward as a valued added and customer first supplier.
MAIN ACCOUNTABILITIES
§ Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications
§ Completing customer questionnaires and surveys
§ Coordinating customer audits and facilitates NDA process
§ Populating various portal platforms with quality information
§ Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements
§ Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities
§ Facilitating resolution of quality complaints with customers
§ Facilitating disposition of returned and rejected products
§ Reviewing and facilitating customer claims related to quality complaints
§ Negotiating specification differences with customers
§ Approving process and product specification changes
§ Facilitating and reviewing customer notifications for change management
§ Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues
§ Acting as back up for other fellow Technical Quality team members
§ Documenting internal metrics
§ Other duties as assigned
·
PERFORMANCE MEASURES
· Meet Service Level Agreements (Portals, Document/Packet requests, Metrics, Customer Excellence)
· Become an expert in assigned product lines
EHSQS:
· Perform, maintain and improve the EHSQS standards and requirements
· Participate actively in the Company’s EHSQS program including training, audit, etc.
· Report near miss or unsafe act
Location
US Home Based, or Decatur, IL
COMPETENCIES, SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS
COMPETENCIES
The qualified candidate will be a self-motivated, energetic individual who is highly process oriented and capable of anticipating Technical Quality Manager needs and proactively adjusting to meet those needs. Also, must be detailed oriented with the ability to work with various other internal functions to improve productivity of customer facing teams while keeping a positive attitude.
QUALIFICATIONS
The qualified candidate will have a four year degree or relevant experience, preferably in business or science related field of study.
EXPERIENCE
Three to five years of experience in customer service, manufacturing, or similar commercial functions. Experience with SAP and Tate & Lyle contracting processes is preferred. Laboratory, GMP, HACCP, Quality, Manufacturing related experience desired. Knowledge of Tate & Lyle products and product applications desired.
SKILLS / KNOWLEDGE
· Experience with Sharepoint, Salesforce, TraceGains and SAP preferred
· Experience with Microsoft Excel, and Nitro/Adobe
· Attention to detail.
· Problem solving skills.
· Self-Motivated
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.
