Job Description

Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Location: Edgewater, Florida

Workplace Category: Onsite/Offsite

Travel Required: Yes

Direct Reports: No

Pay Range: $70,600-$101,800

Visa Sponsorship: Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As a Large Boat Technical Engineer, you’ll be the critical link between Boston Whaler, our dealers, and our customers—stepping in when questions turn into challenges and problems demand real solutions. You’ll apply deep product knowledge and technical insight to diagnose issues, resolve warranty concerns, and support parts and accessory needs, ensuring that every interaction moves from uncertainty to confidence.

Focusing on Boston Whaler models 28 feet and larger, your ultimate objective is not just to answer questions, but to solve problems, restore trust, and deliver a superior ownership experience that exceeds expectations—for both dealers and customers.

This role is designed to evolve alongside Boston Whaler’s growing Large Boat program. Initially, the Large Boat Technical Engineer will serve as a solution-oriented technical resource, focused on resolving the most complex and high-impact customer cases. As the Large Boat program expands, this position is expected to grow into a leadership role—overseeing a dedicated Large Boat support team that may include fleet management and both proactive and reactive service resources. In this future state, the role will help shape how real-time customer issues are anticipated, managed, and resolved at scale, ensuring consistently exceptional ownership experience. This progression offers a unique opportunity for an experienced engineer to influence strategy, build capabilities, and lead the next phase of Large Boat customer support.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions

• Serve as a primary technical resource for Boston Whaler boats 28’ and larger, providing expert guidance to dealers and customers.
• Take full ownership of reported issues, driving them through investigation, resolution, documentation, and follow-up.
• Research, diagnosis, and troubleshoot complex technical and operational concerns, identifying root causes and effective solutions.
• Provide prompt, accurate, and clear communication to customers and dealers throughout the resolution process.
• Ensure all cases are properly documented, tracked, and formally closed in company systems.

• Act as a subject-matter expert and reference point for Customer Service, Warranty Shop, and internal teams when resolving complex cases.
• Develop and document technical knowledge through knowledge base articles, tech notes, and best practices.
• Create and deliver product, accessories, and consumer-facing support materials to aid dealers and customers.
• Identify and report recurring issues and recommend system, process, or product improvements to enhance performance and customer experience.
• Follow established escalation protocols, collaborating with internal teams (COE, Legal, Warranty, Engineering, and Operations) as needed.

• Partner with the Legal team to support pending matters, including documentation and case updates.
• Attend departmental and cross-functional meetings to ensure alignment and open communication with external partners.
• Maintain accurate customer files and case records.
• Authorize dealer repairs and place purchase orders as required to support warranty resolutions.

• Process warranty claims accurately and in a timely manner.
• Act as point of contact for inbound shipments, ensuring proper handling and disposition.
• Support boat movement and logistics as business needs arise.
• Work independently at off-site locations— including dealers, boats, and events—adapting quickly to evolving challenges.

• Travel as needed to resolve complex cases in person and, when required, represent Boston Whaler in surveys or legal proceedings. Estimated 10% travel required with potential for more if willing.
• Attend company events such as dealer meetings, boat shows, and service schools to support dealers and strengthen technical relationships.

• Prepare accurate and timely reports as required.
• Perform additional duties and responsibilities as assigned by management.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications

• Bachelor’s degree in engineering (Mechanical, Marine, Electrical, Systems, or related technical discipline), or equivalent combination of education and directly applicable experience.
• Strong professional written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Proven ability to analyze complex problems, evaluate multiple data sources, and make sound, defensible decisions.
• High level of organizational and time‑management skills, with the ability to manage multiple priorities simultaneously.
• Demonstrated ability to work cross‑functionally, collaborating effectively with Engineering, Warranty, Legal, Operations, and Customer Service teams.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Self‑directed, proactive professional capable of working independently with minimal supervision.

Preferred Qualifications

• Experience in marine, automotive, aerospace, heavy equipment, or complex mechanical systems environments.
• Prior customer-facing or field-based technical support experience.
• Familiarity with marine systems, structural components, electrical systems, propulsion, or fluid systems.
• Knowledge of Boston Whaler products or premium boat manufacturing is a strong plus.
• Experience with multiplexing/digital switching, telematics, and marine electronics desirable.
• Working knowledge of case management or CRM systems (Salesforce or similar preferred).
• Experience reviewing supplier quality, specifications, or component performance and driving corrective actions.
• Exposure to warranty analysis, failure investigation, or root-cause analysis methodologies.
• Field experience conducting on-site inspections or investigations
• Familiarity with marine regulations or industry standards (ABYC, NMMA, ISO)
• Comfort reviewing technical drawings, schematics, or service documentation

Physical Requirements and Activities:

• Ability to wear required Personal Protective Equipment (PPE), including respirators, gloves, aprons, and chemical-resistant suits.
• Ability to safely lift up to 50 lbs independently; team lifting required for heavier items.
• Comfortable working in non–climate-controlled environments, with ambient temperatures ranging from approximately 60°F to over 100°F.
• Ability to perform physical tasks such as climbing, balancing, stooping, lifting, and working in confined spaces.
• Capable of using hands and arms to handle, install, manipulate, and inspect materials and components.
• Ability to operate machinery or tools and troubleshoot mechanical or material issues.
• Comfortable working in a fast‑paced, problem-driven environment where priorities may shift.

The anticipated pay range for this position is $70,600-$101,800 salaryn. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts, and much more.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Brunswick Boat Group

Brunswick Boat Group is home to a diverse portfolio of iconic marine brands, including Bayliner, Boston Whaler, Crestliner, Cypress Cay, Harris, Heyday, Lowe, Lund, Navan, Princecraft, Protector, Quicksilver, Rayglass, Sea Ray, Spartan, Thunder Jet, and Uttern. Each brand carries a legacy of innovation, craftsmanship, and performance that has shaped the boating industry worldwide.

Across our fiberglass and aluminum manufacturing facilities, our team members are the driving force behind our success. We foster a culture rooted in safety, integrity, continuous improvement, and personal growth. Whether you're building unsinkable legends, pioneering wake sports, or crafting fishing and pontoon boats trusted for generations, you'll be part of a united team committed to delivering exceptional experiences on the water.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.

For more information about EEO laws, - click here

Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.