Job Description

Essential Functions/Major Responsibilities: 

• Implementing, automating, and supporting secure and scalable infrastructure using public cloud, IaaS, and PaaS platforms.
• Drive strategic, systemic solutions to solve and remediate recurring user issues and complaints
• Developing and utilizing Continuous Integration / Continuous Delivery (CI/CD) processes to help deliver quality solutions efficiently, securely, and at scale.
• Responsible for developing, implementing, and enforcing architecture, governance, operating procedures, monitoring, security, and system standards; creating and maintaining accurate technical documentation.
• Conduct research on emerging cloud technologies in support of infrastructure development efforts and recommend technologies that will increase cost-effectiveness and infrastructure flexibility.
• Review and correlate information, determine root cause, and improve processes to prevent recurring issues.
• As needed participation in after-hours maintenance windows to update, change, and implement various systems; Occasional participation in the On-Call Rotation.
• Leverage MDM tools to streamline our user experience
• Manage onboarding/offboarding workflows in our SSO solution
• Work as the final escalation point for the Helpdesk team
• Review and administer Cloud Access Security Brokers
• Continuously Audit, Review, and Implement best practices aligning with CIS benchmarks
• Other duties as assigned

Supervisory Responsibility:  None.

Qualifications: 

• Education/Training:  BS degree in IT or computer science or related field required; will consider candidates with AS degree and/or equivalent college coursework.  Minimum of ITIL, Azure Fundamentals, M365 Fundamentals and/or Cloud+. Security+ a plus.

• Experience Required:  5+ years of experience in IT Service/Infrastructure in a 500+ user environment with multiple locations. 

• Technical Requirements: 

• Microsoft 365 experience
• Azure experience
• AWS experience
• Experience with Active Directory administration
• Experience with service desk ticketing software
• Experience with PowerShell Scripting a plus
• Experience with network infrastructure 

• Skills Required: 

• Outstanding interpersonal and communications skills; ability to communicate effectively with technical and non-technical audiences
• Knowledge of internal auditing, internal controls and risk management
• Familiarity with finance and accounting practices and methods
• Comprehensive understanding of internal control environments within the IT function
• Experience with multiple technology domains including aspects of Windows, Unix and/or database administration, software development and networking
• Ability to work in a team environment
• Proactive, hands-on, results-driven orientation required.
• Ability to blend exceptional attention to detail with an ability to retain strategic direction within a rapidly evolving entrepreneurial business culture 
• Ability to produce high quality work products for both the IT groups and Senior Management.

• Job Conditions/Physical Demands: 

• Office environment
• Available to travel if required
• Walking, standing, bending, stooping 
• Ability to sit at computer terminal, use of keyboard 
• Ability to lift 25 pounds 

Protective Devices Required:  In required areas as posted.