INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

• To achieve service levels through the effective motivation and utilization of the team within agreed levels of quality, cost, and efficiency.

RESPONSIBILITIES

• To control and allocate work, monitoring progress to ensure hourly/ daily/ weekly/ workload and tasks are completed, keeping line management fully informed of any operational issues.

• Ensure enough operators are performing at appropriate skill level to meet the planned output, identify for future training needs and ensure effective training is carried out to maintain operational efficiency.

• Ensure permitted absence/holidays are managed in line with output requirements to avoid downtime.

• Liaise with Department Manager to obtain additional equipment/resource required to meet the output plan.

• To continually monitor individual performance (efficiency, speed, accuracy, quality, attendance, attitude and behavior), taking necessary action where appropriate to improve standards.

• To effectively manage team members, maintaining a high standard of communication through team briefing, consultation, employee reviews and one to one conversation.

• To work cooperatively with others, creating and maintaining team spirit/morale within and across the factory to achieve a common goal.

• In conjunction with HR, ensure that poor performance is addressed, handle grievances and discipline within the parameters of company procedure.

• Plan the loading of output/demand in conjunction with other Team Leaders/Departmental Manager to achieve best department efficiency.

• Identify and implement new working processes or methods and seek continuous improvement to increase efficiency/output/quality and information flow, liaising with the Department Manager as appropriate

• To effectively monitor and improve customer service standards.

• Ensure the company health and safety policy is followed by all operators within the section and maintain the required levels of housekeeping.

• To act as a demonstrating role model the company values and support corporate and factory policy and objectives.

• To maintain stock integrity through a perpetual stock taking programmed and the monitoring of all stock transactions.

• To accurately handle all transactions of stock moving in and out of the warehouse department including receipting of all deliveries and handling delivery and invoicing discrepancies to completion.

• To Carry Out any other duties as required.

PERSONAL PROFILE

• Highly Motivated

• Friendly approachable nature

• Excellent communication skills

• Excellent attention to details with strong follow through

• Proactive approach to tasks

• Able to prioritize and manage own workload

• Results driven and takes accountability

• Managing a team of warehouse operatives

• Good working knowledge of Excel, Word, etc.

• Must be able to read, write and speak English

• Must be able to work a flexible schedule/overtime as needed (before/after shift/weekends)

• Must be able to work in hot and cold conditions.

• SAP experience preferred

• Experience working in a distribution environment preferred

• Experience with RF equipment preferred

• Experience with Microsoft Office programs (Outlook, Word, PowerPoint)

• Intermediate or better in Excel (Pivot tables, write formulas, create metrics)

MEASURES OF SUCCESS

• To ensure team members meet performance standard for all functions within job classification

• To escalate issues to appropriate level of management in a timely manner

• To meet or exceed strategic objectives as determined by team leader or manager

• Must meet accuracy standard for all functions within job classification

• Enforcement of all policies and procedures including safety, attendance, and conduct

BEHAVIOURS

• Be humble, supportive, and use positive motivation to inspire performance

• Adaptable to work well independently as well as part of a team

• Use effective communication and interpersonal skills, both verbal and written, to achieve goals

• Embrace change, rise to challenges, and be flexible in prioritizing and multi-tasking

CONNECTING WITH OTHERS

Roles will interact with other functions within same classifications as well associates from the following departments: Inventory Control, Quality Control, Transportation, Logistics, Asset and Profit Protection.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $60,000.00 and $65,000.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

You should be proficient in:

Leadership / People Management
Warehouse Experience