Job Description

Boldly Cultivating (youtube.com) 

About us

Treasury Wine Estates (TWE) is one of the world’s largest wine companies and we are proud of our Treasury America’s portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.  

At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people. 

To learn more about our purpose and our renowned portfolio of global brands, click here.  

About Stags’ Leap

Located at the heart of Stags Leap District, the original Stags’ Leap Winery (est. 1893) continues a proud winemaking heritage in the prestigious appellation that bears the winery name.  At this 240-acre estate, a unique terroir and an ideal microclimate support a classical standard of viticulture, land use and winemaking that is as relevant today as it was a century ago.

About the role

We are currently recruiting for a Full Time Tasting Room Associate at Stags’ Leap with a background in customer service, a good eye for detail, and truly enjoys fostering a wonderful experience for every guest that visits the property.  As a Full Time Tasting Room Associate, you will be the main point of contact for our guests, so a polite, friendly, and energetic demeanor is a must.

Responsibilities

• Set-up and host wine tastings and tours for guests

• Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets

• Collaborate with co-workers to provide a superior guest experience

• Provide service and hospitality that exceeds our competitors and our guest’s expectations

• Stay current on Stags’ Leap wines and customer offerings

• Be engaged and active in local wine industry community – know our market

• Be informed on local hospitality offerings and make recommendations to guests

• Participate in TWE training programs

• Strive for WISE triple score sales and service results

• Open, close and operate cash registers

• Assist in events, private dinners and various site activities

• Assist Wine Inventory and Merchandise Dept. with restocking, inventory and floor upkeep

• Follow site policies and procedures including but not limited to: Opening and closing, inventory of merchandise and wine, etc.

• Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours

About you

• Must be 21 years of age

• Exemplary customer service skills

• Passionate about wine

• Sales and conversion via hospitality and knowledge

• Strong presentation skills with the ability to relay their knowledge of wines and wine production

• Dynamic communication skills & positive attitude

• Must have a clean professional appearance and excel in intercommunications and interactions

• Ability to start a project and carry through to successful implementation

• Knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants

• This position must work weekends (Friday, Saturday and Sunday), some holidays and evenings

• Must be able to lift 50 lbs. (a case of wine)

Why you’ll love it here

• Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE. 
• We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
• Enjoy the world’s most desirable wines through our generous employee product allowance 
• Competitive benefits package including Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more!
• Plus, you’ll get an extra day off each year with your “TWEforME Day” – a day to spend however you choose!

We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here. 

It takes all varietals! 

 At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products. 

 All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact [email protected], quoting the job title and reference number.   

Pay Transparency Disclosure:

Base pay: Hourly rate ranges from $22 to $24 per hour, based on experience, skills, role scope, location, and business needs. 
Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed. 
Estimated on-target earnings: $24.33 to $26.97 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification. 
Tips: Tips are paid by customers and vary by location, shift, and customer volume. Tips are not guaranteed. Based on historical experience in some locations/shifts, tips have at times added approximately 60% to 73% above base pay for some employees.

 How to apply 

We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.