Job Description

BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

We are seeking a highly experienced Systems Admin SME to provide Tier I & II problem identification, diagnosis, and resolution for complex IT systems, as well as technical assistance to computer system users. As a Systems Administrator SME, you will play a critical role in delivering engineering services for complex network infrastructure and enterprise computing infrastructure, including end-point devices, data center hosted servers, multi-Cloud services, virtualized applications, and storage systems.

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Required Skills and Education

We are actively seeking candidates with a minimum of 16 years' experience, and a range of skill levels from basic to advanced. Bachelor's or Master's Degree are preferred in one or more of the disciplines described below where specific skills may include the following:

Provide Tier I & II problem identification, diagnosis, and resolution or escalate to Engineering team
Answer questions or resolve server-related problems for clients via telephone or using remote access tools
Provide assistance concerning the use of server hardware, installed software applications, and operating systems
Provide support for implementation, troubleshooting, and maintenance of IT systems, including day-to-day operations, monitoring, and problem resolution
Travel to non-warzone areas up to 10% of the time is required
Create and maintain system documentation, standard operating procedures, and system guides
Deliver hardware to sites in WMA
Provide close support problem identification, diagnosis, and resolution, or escalate to Tier II onsite troubleshooting
Investigate and resolve customer problems
Provide technical assistance to computer system users
Address trouble tickets in a timely fashion
Create requests for support via ServiceNow
Support asset management tracking of inventory
Train new users
Document problems and troubleshooting efforts in ticket processing database
Strong knowledge of:
+ Active Directory
+ Microsoft Office
+ Windows Server 2016-2021
+ Microsoft Windows Server operating system build processes and tools
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Strong analytical and troubleshooting skills

About BAE Systems Intelligence & Security

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Preferred Skills and Education

Extensive experience or training related to a particular skill, language, system, or technology.
Capable of not only delivering a capability tied to that skill, but passing their knowledge on to others.

Typical Education and Experience

Typically a Bachelor's Degree and 10 years work experience or equivalent experience