Job Description

BAE Systens is seeking a Tier II Systems Administrator / IT Specialist seeking the opportunity to be part of a unique program supporting Federal Law Enforcement efforts. The primary responsibility of this role is to provide onsite Tier 2 technical support to 300+ network users between the core hours of 7 am - 6 pm. Additional responsibilities include, and are not limited to, setting up user accounts, imaging workstations, VPN accounts, asset management, research, reporting, records management, and escorting vendors. Taskings will be coordinated directly through the Service Desk Manager. The work requires a flexible person and willingness to adapt to changing mission requirements as well as an ability to learn, embrace new challenges and focus on problem solving, working as a team to develop soltuions.

A successful Tier 2 IT Specialist will be able to execute all Tier 1 service desk tasks plus be able to perform the following additional duties:

Account creation for VPN and RSA.
Permission requests.
Assignment-based imaging machines.
Laptop configuration/ customization.
Network configuration. (Hardware and Software)
IT Workshop/event setups.
License management.
Non-SOP troubleshooting, including incident triage.
Basic server administration to include rebooting, restarting services, checking event logs, checking backup services, executing
Routine backups, and certificate generation.

Required Skills and Education

Essential Skills and Requirements:

5+ years of similar or related experience
Experience with a variety of Operating Systems (OSs), including Windows/Mac/Linux OS.
Knowledge of MS Office/MS Exchange/365, and Active Directory.
Experience with RSA provisioning.
Experience supporting a service desk enviornment
Knowledge of mobile devices (Android/iOS) and SIM activation/deactivation.
Experience with device imaging.
Experience with advanced IT product troubleshooting and configuration analysis.
Knowledge of server administration.
Experience with security incident response.
Experience with databases and networks (LAN, WAN).
Knowledge of data backup and recovery.
Resourcefulness and problem-solving aptitude.
Excellent communication skills.
Possess professional working proficiency of Microsoft Office tools
Have good organizational skills and exhibit strong attention to detail
Be able to support multiple projects in unison
Maintain flexibility and professionalism
Able to lift 50lbs

About BAE Systems Intelligence & Security

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Preferred Skills and Education

Desired Skills:

IT-related certifications such as:
- A+ (Preferred)
- Network + (Preferred)
- Cisco Certified Network Associate (CCNA) (Preferred)

Typical Education and Experience

Typically a Bachelor's Degree and 4 years work experience or equivalent experience