Job Description

Key Responsibilities

• Respond to and provide accurate incident resolution and service request management within established SLA
• Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions
• System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools
• Isolate/troubleshoot network connectivity issues.
• Manage and verify integrity of backups and restores of Company data.
• Identify and mitigate potential areas of risk
• Train users in best practice usage of IT in line with documentation and procedures
• Contribute to knowledgebase and process archives through technical documentation
• Sustain state-of-the-art awareness to technologies that benefit the organization and its goals.
• Participate in Divisional and Global Infrastructure implementation projects
• Availability to participate in On Call Rotation – Triage / Troubleshoot all Emergency issues escalating to upper tiers as necessary.
• Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative
• Work with internal and external partners

Education, Experience, Skills and Abilities

• Bachelors or Associate Degree preferred
• 4+ years of equivalent experience in IT support functions.
• Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN).
• In-depth experience in a Microsoft-based environment (Active directory and Windows)
• A strong knowledge of IT Infrastructure, security, systems and applications
• Self motivated with a sharp attention to detail
• Knowledge of IT Operations, processes and best practices
• Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment.
• Ability to easily adapt to and learn new technologies
• Strong customer service skills with the ability to articulate clearly to a non-technical audience
• Excellent verbal/written communications and listening skills.
• Salary range: $68,634.00.- $75,004.80 based on experience.

Additional Education, Experience, Skills Preferred:

Knowledge of Virtual Environments (VMWare/ESXi, Hyper-V), Cisco IOS, SCCM, Crestron, Mitel/Shortel, Azure, ERP, EDI, CAD/CAM Applications, Manufacturing/Automation

Integrity: Be accountable to ourselves & others. Always do the right thing. Be an honest, open, and respectful communicator

Excellence: Passion to succeed. Plan for success. Be decisive and own the results. Influence the outcome. Be bold!

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.