Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Johnson Controls supports customers with fire alarm and special hazards solutions that help protect people, property, and critical operations. In this field role, you will work across the area and a JCI-branded company vehicle is provided for all company activities.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

Service Coordinator

Johnson Controls supports customers with life safety service work by helping keep scheduling, dispatch, and service commitments organized and on track.

Role Overview

In this role, you will coordinate and optimize service work so customers receive timely support and technicians are assigned efficiently. You will balance customer commitments, technician availability, and branch priorities while communicating clearly across customers, field teams, and management.

Key Responsibilities

• Schedule and optimize service work to ensure customer commitments are met regarding service delivery.
• Use Oracle (ACE) automated scheduler functionality to assign service calls to the optimal technician.
• Match work to the right technician based on skills, territories, customer preferred technician when applicable, availability, service contract response time, criticality of the call, and proximity to the customer.
• Communicate with customers and personnel to resolve issues related to service repair scheduling.
• Alert management to potential problems resulting from customer or field complaints and support resolution efforts.
• Measure branch activity and compliance with program initiatives, identify improvement areas, and support action plans with branch and region management.
• Monitor the effectiveness of actions taken and follow up with corrective steps as needed.
• Prioritize scheduling backorders, track customer issues, and reassign work to manage expectations based on current workloads and priorities.
• Monitor technician activity and schedules to help ensure customer commitments are met.
• Communicate status changes to customers regarding early or late anticipated arrivals.
• Perform other duties as assigned.

How You Will Do It

• Own the schedule with accountability, safety, and integrity by keeping commitments visible and making disciplined decisions about service delivery.
• Use Oracle (ACE) automated scheduler functionality to assign calls efficiently and support the best possible customer outcome.
• Focus on what matters by prioritizing work based on workload, customer need, and service urgency rather than simply moving tasks forward.
• Improve every day by measuring branch activity, identifying gaps, and working with management on practical corrective actions.
• Work closely with customers, technicians, and branch leaders to win as one team, resolve issues quickly, and keep communication clear when plans change.

Qualifications

• 3-5 years of customer service experience.
• Excellent communication skills.
• Strong organization skills and the ability to manage multiple priorities in a fast-paced environment.
• Experience as a fleet scheduler or service coordinator.
• Strong Excel skills and comfort working with Microsoft Office tools.
• Must be a resident citizen of the United States to qualify for this position.

Nice to Have

• Associate or bachelor’s degree.
• Experience working in a SimplexGrinnell district or in a fast-paced work environment.
• Experience using ACE/Oracle systems.
• Product knowledge of life safety equipment, including fire alarm and sprinkler systems.

Why Join Us

This role gives you the chance to play a direct part in keeping service commitments on track and supporting customers who depend on timely coordination. You will work with branch and field teams in a practical, fast-moving environment where communication, organization, and follow-through make a real difference.

If this sounds like the right fit, apply today and help keep service delivery moving for our customers.

HIRING HOURLY RANGE: $33.12 - $44.13 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.